Key Accounts Manager

Position Summary

The Key Accounts Manager is responsible for supporting designated corporate accounts that have intricate operational needs, ensuring effective cross-departmental project management. Additionally, they are tasked with supporting the cultivation of a long-term, mutually beneficial, and trustworthy relationship with their account.

This position does not have supervisory responsibilities.

Essential Duties and Responsibilities

• Collaborate cross functionally across Operation Warm departments (Partnerships, Marketing, Programs, Customer Service, Accounting, Operations) to ensure seamless program execution and drive partner satisfaction and growth
• Use project management tool to manage project tasks and meeting agendas
• Manage Partner communication utilizing approved communication, project management tools, and templates
• Act as knowledge point and remain abreast of all current partner and team activities
• Ensure that all required data is captured in Salesforce. Accurately and fully maintain all relevant partner records in Salesforce
• Maintain reports for internal and external use that accurately track data captured, and identify exceptions, data errors or omissions
• Train partners to access and utilize reports and tools on custom partner portal and answer partner questions as needed
• Create and deliver formal and informal presentations in small and large environments (both in-person and virtual)  
• Provide regular account updates to Director of Key Accounts on all partner KPIs
• Work with assigned partner to renew and expand current funding level to meet and exceed individual and organizational revenue goals through account stewardship and pursuit of account growth opportunities
• Work harmoniously with all Operation Warm departments to exceed personal and organizational goals
• Attend (occasionally lead) and participate in Operation Warm in-person events
• Contribute to annual planning efforts and strategy development as requested by manager
• Other duties, as assigned

Basic Job Qualifications

• BA or BS undergraduate degree
• 1-3 years project or account management (donor/client facing) experience

Other Qualifications

• Strong organizational skills, with a focus on attention to detail and accuracy
• Project management experience, with the ability to juggle multiple priorities and meet deadlines
• Demonstrated proficiency in CRM or project management systems (e.g., Salesforce, DonorPerfect, Asana)
• Analytical skills with the ability to interpret data and develop data-driven strategies
• Experience working with nonprofit organizations
• Highly proficient in Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook, OneNote)
• Ability to think strategically and follow through tactically with a strong sense of accountability.
• Proven ability to build and maintain strong relationships with diverse stakeholders
• Excellent communication skills, both written and verbal, with a demonstrated ability to articulate stories and complex ideas clearly
• Strong grasp of sales concepts
• Experience in preparing and presenting to an audience
• Unwilling to accept any unethical conduct or outcomes that threaten the mission or values of Operation Warm
• Spanish language proficiency a bonus/is preferred
• This position requires some travel.

*Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire