Dispatcher (2nd Shift)

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Universal Atlantic System Headquartered in suburban Philadelphia, UAS, a subsidiary of Zeus Fire and Security, is a national provider of integrated security services protecting over $15 billion in commercial assets for a wide variety of clients, including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores, and retailers. Since 1972, UAS has been a leading provider of physical security systems serving local, regional, multi-location, and national accounts throughout the US and Canada, helping them become safer, more secure, operationally superior, and more profitable.

Company Overview Join our dynamic team and play a vital role in ensuring the safety and security of our customers. We are dedicated to providing outstanding service and fostering a supportive work environment where every team member is valued.

Role Overview We are looking for a dependable Dispatcher/Operator to join the UAS Central Monitoring Station team. You will be responsible for monitoring alarm signals, live video feeds, and emergency alerts, dispatching appropriate responses, and providing outstanding service to our customers and field teams.

Key Responsibilities

• Monitor alarm signals and video surveillance systems in real-time.
• Dispatch police, fire, emergency services, or security personnel as needed.
• Accurately document alarm events, call activity, and incident details.
• Follow company Standard Operating Procedures (SOPs) and response protocols.
• Handle incoming calls professionally and provide customer support during alarms or service inquiries.
• Escalate critical issues promptly to Shift Supervisors or Management.
• Maintain clear, accurate communication with clients, field technicians, and emergency agencies.
• Participate in training sessions and updates to maintain certifications and skill levels.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in a dispatch, call center, security, or central station environment preferred.
• Strong communication skills (written and verbal).
• Ability to stay calm under pressure and make quick, sound decisions.
• Comfortable using multiple computer systems and alarm monitoring software (e.g., MAS, Bold, Stages).
• Flexibility to work nights, weekends, and holidays as needed.
• Must pass background check and drug screening.
• Ability to sit for long periods and work in a secure, controlled environment.

Preferred Skills:

• Familiarity with UL 827 standards
• Strong typing and multitasking skills.

EEOC Statement UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.