Assistant Manager

Planet Fitness
Ephrata, PA

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
    • Assist in scheduling and supervising staff.
    • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
    • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.

Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 year of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 2026-01-07

Recommended Jobs

Community Schools Network VISTA

UWGLV AmeriCorps
Allentown, PA

All United Way of the Greater Lehigh Valley (UWGLV) AmeriCorps VISTA assignments will expand capacity towards population level goals across the region. UWGLV strives to create population level change …

View Details
Posted 2026-02-03

Wealth Management Finance - Associate

Morgan Stanley
Scranton, PA

We're seeking someone to join our Wealth Management CFO Support team as an Associate in Finance. The team is dedicated to providing support to Morgan Stanley's Wealth Management segment (MSWM), speci…

View Details
Posted 2026-02-28

Sr Manager, Production

GD Ordnance and Tactical Systems
Red Lion, PA

Responsibilities for this Position Sr Manager, Production US-PA-Red Lion Job ID: 2026-35629 Type: Full Time # of Openings: 1 Category: Manufacturing and Production Red Lion, P…

View Details
Posted 2026-02-14

ASC Anesthesiologist - 8-Hour Days, No Nights, Partnership Track Near Philadelphia

GoldMatch
Havertown, PA

Anesthesiologist – ASC Weekdays Only – Philadelphia Area Partnership Option A longstanding anesthesia team in the Philadelphia area is expanding. This is a rare lifestyle-focused anesthesiologis…

View Details
Posted 2026-01-29

Personal Injury Paralegal

Contemporary Staffing Solutions
Blue Bell, PA

Job Title: Personal Injury Paralegal Job Overview: Contemporary Staffing Solutions is seeking a Personal Injury Paralegal to join our client and support a busy litigation team by driving case progre…

View Details
Posted 2026-02-24

Tool & Die Maker (Progressive Dies) - 2nd Shift

Strategic Employment
Red Lion, PA

Tool & Die Maker (Progressive Dies) – 2nd Shift (Confidential) Location: Red Lion, PA (on-site)  Pay: $26/hr + 10% additional hourly pay for 2nd shift (~$28.60/hr) Benefits: 100% Employer-pai…

View Details
Posted 2026-01-14

Marketing and Event Coordinator

A Woman's Concern, Inc.
Lancaster, PA

Classification Staff | Member of Advancement Team Reports to Advancement Director Primary Function The Marketing and Event Coordinator supports the Advancement Team in the planning, coordination, and…

View Details
Posted 2026-01-26

Loan Documentation and Processing Associate Analyst

Citi
New Castle, PA

The Loan Doc & Proc Assoc Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established…

View Details
Posted 2026-02-27

PKI Systems Administrator

Agil3 Technology Solutions (A3T)
Mechanicsburg, PA

A3T is looking for a Public Key Infrastructure (PKI) Systems Administrator to support our team in execution of application support, security and administration to a federal government agency and its …

View Details
Posted 2026-01-26

Field Services Unit Paralegal

Morgan Stanley
Scranton, PA

The position is in Morgan Stanley's Legal Field Services Unit (FSU). The FSU is a part of the Field Advisory Group of Wealth Management Legal and handles legal inquiries raised by Complex/Branch Risk …

View Details
Posted 2026-02-24