Collaboration Solutions Engineer - Americas Service Provider

Make a Meaningful Impact with Cisco

At Cisco, we don’t just connect the world—we help shape its future. Our employees’ groundbreaking ideas transform industries ranging from entertainment, healthcare, and education to smart cities and the devices in our homes. Here, your creativity moves from the drawing board to real-world solutions that matter.

What You’ll Do

As a Collaboration Sales Engineer , you will partner with Service Provider customers across the US and Canada to address their unique business challenges by leveraging Cisco’s industry-leading Collaboration solutions. You will:

• Lead Customer Migration Plans: Guide and assist customers as they transition from on-premises to cloud-based collaboration solutions, ensuring a smooth and successful migration.
• Drive AI Adoption: Help customers adopt and maximize Cisco’s advanced AI toolsets within our Collaboration portfolio to boost productivity, user experience, and business outcomes.
• Consultative Solution Design: Uncover business needs and design tailored technical solutions using Cisco’s broad suite of collaboration products—whether on-prem, in the cloud, or hybrid environments.
• Technical Expertise & Enablement: Present complex topics in a clear, compelling way to diverse audiences, from technical teams to business executives.
• Collaborative Selling: Work closely with Cisco Account Executives, Systems Engineers, partners, and cross-functional teams to craft sales strategies, develop proposals, and deliver impactful presentations and demonstrations.
• Knowledge Sharing: Contribute to Cisco’s culture by sharing standard methodologies, mentoring teammates, and helping build long-term success for Cisco’s Americas Service Provider business.

Who You’ll Work With

You’ll join forces with a high-performing team of Account Executives, Systems Engineers, and Cisco partners. You’ll also collaborate across functions—drawing on resources from Services, Customer Value Acceleration, Partners, and more—to deliver outstanding results for our customers.

Who You Are

• Proven Expert: Minimum 7 years’ experience in the voice/video communications industry, with a deep understanding of TDM, IP telephony, and large-scale enterprise voice, video, meetings, and contact center deployments (on-prem and cloud).
• Cloud & SaaS Enthusiast: Experience with cloud-delivered collaboration platforms and the evolving landscape of AI-driven collaboration tools.
• Technical Translator: Able to convert technical expertise into business value, communicating benefits to a range of technical and business audiences.
• Industry Knowledgeable: Up-to-date on collaboration market trends and how Cisco’s portfolio fits into the broader industry.
• Strong Communicator: Confident presenting to audiences of varied backgrounds and skill levels.
• Team Player: Passionate about collaboration and mentoring, with a desire to build winning capability within Cisco.

Minimum Requirements

• 7+ years’ experience in voice/video communications, including large enterprise deployments (on-prem and cloud)
• Understanding of routed and switched data networks
• Strong pre-sales engineering experience in the collaboration space

Why Cisco?

#WeAreCisco —where everyone’s unique, and our collective talents drive innovation. We’re more than just a networking company: we’re pioneers in software, security, AI/machine learning, and intuitive networking. We value creativity, innovation, learning, and giving back. Our culture encourages bold steps, diversity of thought, and inclusion—because progress happens when everyone’s voice is heard.

Show your true colors—colorful hair, tattoos, or polka dots welcome. We’re committed to equality, diversity, and reasonable accommodation for individuals with disabilities throughout the hiring process.

Join us, and help our customers reimagine what’s possible with Cisco Collaboration and AI.

To request an accommodation during the application or interview process, please contact us.

Cisco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or protected veteran status.