House Manager

House Manager – Residential Habilitation Quality Healthcare Group, Inc. | Glenolden, PA (Delaware County) | Full-Time

About Us

Quality Healthcare Group, Inc. (QHCG) is a CARF-accredited human services organization based in Delaware County, Pennsylvania, providing home health and community-based services to individuals across the lifespan. We are committed to delivering person-centered, high-quality care that promotes independence and quality of life for the individuals we serve. Our services span Title 28 home health (Chapters 601/611), residential habilitation, and intellectual/developmental disability (IDD) support under Title 55 (Chapters 6100/6400), as well as OLTL/Community HealthChoices waiver programs.

Position Summary

We are seeking a reliable, experienced, and compassionate House Manager to oversee the day-to-day operations of a QHCG residential habilitation home serving individuals with intellectual and developmental disabilities (IDD). The House Manager serves as the on-site leadership presence, ensuring that individuals receive high-quality, person-centered support in a safe, structured, and home-like environment. This role bridges direct care and program management — supervising DSP staff, maintaining regulatory compliance, coordinating with the clinical team, and advocating for the individuals in the home. The ideal candidate is a natural leader with a strong background in residential habilitation and a deep commitment to the dignity and well-being of the people they serve.

Key Responsibilities

Residential Operations & Individual Support

• Oversee the daily operations of the residential home, ensuring a safe, clean, and supportive living environment for all individuals served
• Provide direct support to individuals as needed, including assistance with ADLs, meal preparation, medication administration, and community participation
• Ensure Individual Support Plans (ISPs) and Behavior Support Plans (BSPs) are implemented consistently and correctly by all DSP staff
• Monitor individual progress toward ISP goals and communicate updates to the program specialist, behavior specialist, and clinical team
• Coordinate medical appointments, transportation, and community integration activities for individuals in the home
• Respond to and document all incidents, behavioral episodes, or health changes in accordance with QHCG policy and ODP/OLTL reporting requirements

Staff Supervision & Scheduling

• Directly supervise, coach, and evaluate Direct Support Professionals (DSPs) assigned to the residential home
• Develop and manage staff schedules to ensure adequate coverage across all shifts, including nights, weekends, and holidays
• Conduct on-site orientation and skills-based training for new DSP staff
• Address attendance, performance, and conduct issues in collaboration with HR and agency leadership
• Foster a team culture rooted in accountability, respect, and person-centered values

Regulatory Compliance & Documentation

• Ensure the residential home operates in full compliance with Pennsylvania Title 55 (Chapters 6100/6400) regulations governing residential habilitation services
• Maintain all required residential records including medication administration records (MARs), daily logs, incident reports, fire drill documentation, and vehicle maintenance logs
• Prepare the home for ODP licensing inspections, CARF accreditation reviews, and MCO audits
• Ensure timely and accurate documentation of all services and supports in Therap or the agency's designated EHR platform
• Monitor EVV compliance among DSP staff and address discrepancies promptly

Administrative & Leadership Duties

• Serve as the primary point of contact for individuals' families, guardians, and support coordinators regarding the residential program
• Participate in ISP meetings, quarterly reviews, and interdisciplinary team conferences
• Collaborate with agency leadership on program quality, home maintenance needs, supply procurement, and budget adherence
• Report regularly to the Program Director or Associate Administrator on operational, staffing, and individual support matters
• Maintain a working knowledge of all waiver program requirements applicable to the individuals served

Required Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in Human Services, Psychology, Social Work, or related field preferred
• Minimum 2–3 years of experience in a residential habilitation, group home, or IDD direct care setting
• Minimum 1 year of supervisory or lead staff experience
• Working knowledge of Pennsylvania ODP regulations (Title 55, Chapters 6100/6400) and person-centered planning
• Experience with medication administration and MAR documentation
• Valid Pennsylvania driver's license with a clean driving record
• Ability to pass Pennsylvania criminal background check, child abuse history clearance, and FBI fingerprinting
• Current CPR/BLS certification (or willingness to obtain prior to start)
• Strong written and verbal communication skills; ability to maintain professional documentation and communicate effectively with families, guardians, and clinical staff

Preferred Qualifications

• Experience as a House Manager, Residential Supervisor, or Program Lead in a Chapter 6100 or 6400 licensed residential setting
• Familiarity with Therap EHR platform for documentation and individual records management
• Experience implementing ISPs and behavior support plans developed by a behavior specialist
• Knowledge of OLTL/Community HealthChoices waiver programs
• Experience with EVV platforms such as HHAeXchange or Sandata
• NADSP E-Badge certification or Frontline Supervisor training completion
• Bilingual candidates strongly encouraged to apply

Compensation & Benefits

• Competitive hourly or salary compensation commensurate with experience
• Full-time position with consistent scheduling
• Supportive, family-owned leadership team with a strong compliance and quality culture
• Opportunity to grow into program management and administrative leadership roles within the organization

Work Environment

This position is based on-site at a QHCG residential habilitation home in the Delaware County area. The House Manager must be present and engaged during assigned shifts and available for on-call consultation during off hours as needed. Candidates must be comfortable in a residential care environment and prepared to step into direct support roles when staffing needs arise.

To Apply

Submit your resume and a brief cover letter describing your residential leadership experience to [email protected] or apply directly through this posting. QHCG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the individuals we serve.

House Manager Opportunity at Quality Healthcare Group, Inc.

Quality Healthcare Group, Inc. (QHCG) is seeking a compassionate and experienced House Manager to oversee the daily operations of a residential habilitation home for individuals with intellectual and developmental disabilities (IDD) in Glenolden, PA. As the on-site leader, you will ensure high-quality, person-centered support, supervise Direct Support Professionals (DSPs), maintain regulatory compliance, and coordinate with the clinical team. This role requires a strong commitment to the well-being of the individuals served and the ability to create a safe, structured, and home-like environment.

The ideal candidate will possess a high school diploma (Associate's or Bachelor's preferred), 2-3 years of experience in residential habilitation or IDD direct care, and at least 1 year of supervisory experience. Knowledge of Pennsylvania ODP regulations, medication administration experience, a valid driver's license, and strong communication skills are essential. QHCG offers competitive compensation, full-time scheduling, and opportunities for professional growth within a supportive, family-owned organization.