Guest Service Representative

Job Description

Job Description

We are seeking a dependable, detail-oriented Guest Service Representative to join our team. This position is ideal for individuals who take pride in professionalism, consistency, and delivering excellent guest experiences. Afternoon and overnight availability is required, including weekends and holidays.

Position Overview:
As a Guest Service Representative, you will be responsible for ensuring smooth front desk operations while providing exceptional service to our guests. This role requires strong attention to detail, reliability, and the ability to handle responsibilities independently—especially during overnight hours.

Key Responsibilities:

• Greet and assist guests in a professional and courteous manner
• Handle check-ins, check-outs, and reservations accurately
• Maintain organized and precise records of guest information and transactions
• Monitor hotel activity and ensure guest safety during overnight shifts
• Address guest concerns promptly and professionally
• Complete shift reports and communicate effectively with team members
• Perform light housekeeping/lobby upkeep as needed

What We’re Looking For:

• Strong attendance record is REQUIRED – reliability is critical to this role
• High attention to small details and accuracy in all tasks
• Professional appearance and demeanor at all times
• Proven solid work history with consistent employment
• Ability to work independently and make sound decisions
• Comfortable working afternoons, overnights, weekends, and holidays
• Prior hotel or customer service experience preferred
• Must be 21 years or older
• Must be able to use stairs while carrying up to 20lbs

Expectations:
This position is best suited for individuals who understand the importance of showing up on time, every time, and who take ownership of their work. We value team members who are dependable, focused, and committed to maintaining high standards.

Schedule:

• Afternoon Shifts
• Housekeeping Shifts
• Overnight (Night Audit) Shifts
• Weekends & Holidays Required

If you are reliable, detail-driven, and take pride in doing the job right, we encourage you to apply.