Sales And Customer Service
- Customer Interface:
- Call upon and visit current customers to make sure they are getting excellent service.
- Prospect for new business in the Detroit area.
- Communicate repair status updates to customers throughout the service process, including any changes in scope, cost, or timeline.
- Handle customer inquiries, concerns, and complaints with professionalism, escalating to the General Manager when necessary.
- Build and maintain strong relationships with fleet accounts and repeat customers.
- Business Development Support:
- Identify and recommend additional services and preventive maintenance based on vehicle condition and manufacturer recommendations. This will be taught to the representative.
- Support the Boots on the Ground outreach initiative by maintaining awareness of customer needs and competitive landscape.
- Contribute to customer retention efforts through consistent follow-up, quality communication, and service excellence.
- No experience necessary.
- Positive attitude and excellent work ethic required
- Strong verbal and written communication skills with the ability to take excellent notes.
- Demonstrated ability to manage multiple priorities in a fast-paced service environment.
- Strong organizational skills and attention to detail in repair order documentation.
- Valid driver's license with clean driving record.
- Proficiency with computers, email, and standard office software.
- Competitive compensation ($25-$37/hour based on experience and credentials).
- Comprehensive health, dental, and vision insurance.
- Paid vacation and holidays.
- Professional development opportunities.
- Modern, climate-controlled facility with state-of-the-art equipment.
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