Customer Service Representative

Customer Service Representative

Bowmansville, PA

Build a rewarding customer service career where relationships come first, your growth is supported, and you're part of a team that feels like family.

Why You'll Love Working with Us:

• Relationship-driven Work: Build long-term relationships with customers and become a trusted resource during stressful situations.
• Growth from Within: Enjoy working for a growing company that offers real opportunities for growth.
• Strong Team Culture: Work with a team that offers a positive work environment and enjoys spending time together—whether it's cookouts, go-karting, or paintball.
• Faith-based Mission: Enjoy a company focused on showing Christ's love through the way they serve customers and support their team.

Lichty Brothers, Inc. is a family-owned automotive repair company that has served Lancaster County for over 75 years. In addition to collision repair, the company now offers full mechanical and general automotive services through M&M General Repair as part of Lichty Brothers. As a faith-based company, the team is committed to serving the community and supporting one another.

What You'll Do as a Customer Service Representative:

• Help customers in person, over the phone, and by email—answering questions and keeping things moving.
• Walk customers through the repair process, from scheduling and drop-off to pick-up.
• Create a welcoming environment and make customers feel comfortable while they're in the shop.
• Coordinate paperwork, loaner or rental cars, and other service-related details.
• Follow up with customers after service to make sure they're satisfied.
• Keep schedules organized and support the team with customer files and estimates.
• Prepare billing, collect payments, and follow up on outstanding balances.
• Communicate with customers, team members, and vendors to keep everything on track.

Our Ideal Customer Service Representative:

• Experienced: 2+ years of customer service experience required. Comfortable using basic computer systems and willing to learn new software.
• People-focused: Communicates clearly, builds relationships easily, and genuinely cares about helping others.
• High Integrity: Handles every interaction with honesty and takes responsibility for their actions.
• Solutions-oriented: Listens to customer needs and works to find the best solution in each situation.
• Team Player: Willing to jump in and help wherever needed to support the team and serve customers well.
• Handles the Pace: Able to stay organized, manage multiple tasks, and work through challenges in a busy environment.
• Active: Able to move between the office and shop, sit for periods of time, and lift up to 25 lbs.

What We Offer Our Customer Service Representative:

• Full-time position, typically Monday-Friday, 7:00 AM-5:00 PM with some flexibility
• $17-$22 per hour, depending on experience
• Health insurance
• Dental & vision insurance available
• Paid Time Off
• Paid holidays
• Retirement plan with 3% company match
• Employee discounts on automotive services
• Morning refreshments, including coffee, donuts, snacks, and more
• Work in a growing, family-owned business focused on serving the community and developing its people

To Apply

If you have customer service experience and can work in a fast-paced automotive repair shop, we'd like to hear from you.

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REQUIREMENTS

• 2+ years of customer service experience required
• Experience with basic computer systems