Head of business

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our global Service Operations Support team (SOS) in Customer Services for Laboratory Solutions (CS-LS) IS a team of approx. 200 highly dedicated employees enabling and supporting our Service Teams (Engineers and Application Specialists) around the Globe. We closely collaborate with R&D to ensure efficient and effective serviceability of our in-vitro laboratory solutions. We ensure that our service teams around the globe are ready to deliver customer focused and effective service and applications. We also provide our deep knowledge and expertise to them when solution support is needed.

Role

This is a role well suited for an ambitious, senior leader , looking for the next step in their career . As the Head of Business Excellence in the global Service Operation Support organization (CS-LS SOS), you will be defining our service enablement strategy based on emerging serviceability and service delivery trends and innovation, and will be driving transformational initiatives within the SOS organization to execute on the strategy:

One focus will be on how service and applications delivery should further advance e.g. in Remote Delivery and AI capabilities. This means identifying and incorporating identified service industry trends into our product serviceability, service readiness and escalation approaches. This will ensure that the service and applications delivery to our customers continues to be at the forefront of innovation and state-of-the-art.

Another important focus will be increased SOS process efficiency, effectiveness, modernization, innovation, adoption, and quality. As a Lean Six Sigma Master Black Belt Practitioner, you will leverage your extensive expertise in Value Stream Mapping (Current, Future, and Interim State), DMAIC methodology, and Kaizen events to lead high-impact, cross-functional projects that deliver substantial operational improvements in SOS.

In this leadership role, you are leading a team of currently 6 employees who will support you in the responsibilities outlined here.

Specifically, your responsibilities include but are not limited to the following:

• Defining and implementing the mid-to-long term service enablement strategy ensuring that state-of-the-art and innovative approaches and industry best practices are identified and incorporated into our serviceability and service readiness as well as into our internal CS-LS SOS processes. This also required cross-organizational collaboration.
• Lead and manage strategic projects based on the service enablement strategy to drive innovation, modernization, efficiency, and adoption in alignment with SOS and Customer Services organizational strategic goals, delivering measurable results.
• Serve as the process owner for all SOS processes, ensuring consistency, optimization, harmonization, modernization and alignment across the entire SOS organization, as well as process interfaces to other functions such as Service Region, R&D, SCM, Procurement, Quality, etc. Organize and lead process improvement events (e.g. Six Sigma and Kaizen) that engage cross-functional teams and deliver immediate, impactful results
• Ensure compliance with global standards and QMS regulations while ensuring an agile process environment.
• Develop a high performance team with the right skills to drive process improvement and adoption in SOS, challenging the status-quo.
• Act as a key change agent within the SOS organization, challenging conventional thinking and influencing management to adopt innovative methodologies that enhance business processes
• Collaborate closely with digital solution teams to identify, implement, and maintain data and technology needs and solutions that support and enhance our operations.
• Report to senior leadership on process performance, improvement initiatives, and outcomes, providing strategic insights and recommendations.
• Perform additional responsibilities as assigned to support organizational goals and initiatives
  
  

This position reports directly to the Senior Vice President of CS-LS SOS.

This position may suit you best if you have strong experience with what is below, and would like to do develop your career with SIEMENS Healthineers

• Proven track defining and implementing a strategy focusing on innovation and modernization of processes with a strong internal and external customer focus as well as business results.
• Proven track record in leading and managing large-scale process transformation activities across multiple organizations on a global scale, delivering impactful, measurable results.
• Leadership: Extensive experience in managing and developing high-performing teams, with strong leadership and people management skills.
• Business Centric: strong business outcome and financial acumen and experience.
• In-depth experience in service operations, preferably within the healthcare or related industries, with a solid understanding of industry-specific challenges and opportunities.
• Influencer and Game Changer: exceptional executive presence, communication and interpersonal skills to effectively represent business needs and priorities to senior management and other corporate functions creating buy-in for change.
• Analytical Mastery: Advanced diagnostic and analytical capabilities, with strong expertise in advanced statistical analysis. Ability to demonstrate, apply, and teach statistical methods effectively to Black Belts
• Hands-On Leadership: Willingness and capability to engage directly in project work, ensuring active participation in implementation and sustainability efforts
• Technical Proficiency: Mastery of software tools such as Microsoft Visio, Minitab, and other relevant analytical tools. Experience with iGrafx for process mapping and analysis is a plus
  
  

Education requirements to have for the success of this role

• Master’s degree, MBA, or equivalent in Business Administration, Operations Management, or a related field.
• Certified Lean Six Sigma Master Black Belt Practitioner with minimum of 5+ years practical experience, with a proven track record in leading high-impact Six Sigma projects
• Project Management Certification (e.g., PMP, PRINCE2) or a similar qualification is highly preferred.
• Extensive experience in Value Stream Mapping (Current, Future, and Interim State), Kaizen events, and operational excellence initiatives
• Minimum of 10 years of relevant work experience in service operations, process optimization, or a related field, with at least 5 years in a senior leadership role.
  
  

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Base Pay Range For This Position Is

Min $189,950 - Max $284,930

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

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