Automotive Service Advisor

Are you a "people person" with a curiosity for how cars work? Bucks County Auto Care is looking for a motivated Service Advisor to join our family-owned team. If you love helping people, have a basic understanding of vehicles, and are looking for a role that blends customer service with consultative selling, we want to talk to you!

ABOUT US

We are a busy, highly rated, family-owned automotive repair shop dedicated to providing honest service and total customer satisfaction. We foster a supportive team environment where every employee is valued. Join us and experience the difference of working with a shop that treats you like family, not a number.

THE ROLE

As a Service Advisor, you are the vital link between our customers and our technicians. You won't just be "taking orders"—you’ll be a consultant, helping customers understand their vehicle's health, explaining necessary repairs, and selling maintenance services that keep them safe on the road. We provide the training; you provide the positive attitude and the drive to learn.

RESPONSIBILITIES

• Customer Advocacy: Greet customers in person and by phone with a professional, positive energy.
• Consultative Selling: Explain technician-recommended services and repairs to customers, providing clear estimates and obtaining approval.
• Workflow Management: Schedule appointments and manage the daily shop flow to ensure efficiency.
• Detailed Documentation: Create and update repair orders; maintain accurate customer records and vehicle history.
• Technical Liaison: Communicate effectively with technicians to provide customers with real-time updates on vehicle status and timelines.
• Financial Handling: Process payments, invoices, and explain warranties.
• Shop Pride: Keep the front office clean, organized, and welcoming for every guest.

REQUIREMENTS

• Basic Vehicle Knowledge: You should know your way around a car (e.g., you know the difference between a brake pad and a spark plug) and be eager to expand your technical knowledge.
• Sales Mindset: Comfortable discussing money and explaining the value of preventative maintenance and repairs.
• Experience: A minimum of 1 year in a customer-facing role (Automotive, Retail, or Hospitality preferred).
• Communication: Exceptional verbal and written skills with the ability to "translate" complex mechanical issues into easy-to-understand language.
• Tech-Savvy: Basic computer proficiency; familiarity with Shop Management Software (SMS) is a major plus.
• Credentials: High School Diploma (or equivalent) and a valid driver’s license.

BENEFITS & PERKS

• Competitive Pay: $18.00 - $25.00/hour based on experience.
• Work-Life Balance: 5-Day Workweeks (Mon–Fri, 9:00 am – 5:00 pm). No Weekends!
• Paid Time Off: 8 Paid Holidays + 5 Days of PTO (After 90-day probation).
• Full Insurance: Health, Dental, and Vision Insurance + Short Term Disability.
• Retirement: 401K with Company Match.
• Growth: Paid Training and a team dedicated to your success.
• Family Culture: Family-owned with no "corporate hoops" to jump through.
• Discounts: Employee and family/friend discounts on services.

HOW TO APPLY

If you are a positive, motivated individual ready to join a winning team, please submit your resume to [email protected] .

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person