Field Service Engineer

JOB PURPOSE: To contribute to the success Esco through installation of Esco equipment in line with Esco business objectives and customer satisfaction.

We’re seeking a Field Service Engineer (Pharma) to install, qualify, maintain, and repair equipment used in GxP environments. You’ll support FAT/IQ/OQ, perform preventive/corrective maintenance, and provide customer training while ensuring compliance with cGMP, FDA 21 CFR Part 11, and GDP documentation standards.

SKILLS REQUIREMENT MATRIX:

What You’ll Do:

• Install & Commission: Set up and start-up equipment such as chromatography skids, bioreactors, isolators, filling/packaging systems, sterilizers/autoclaves, incubators, and analytical lab instruments.
• Qualification Support: Execute/assist with IQ/OQ/PQ and ensure documentation is audit-ready.
• Troubleshooting & Repair: Diagnose and resolve mechanical, electrical, pneumatic, and software/PLC issues.
• Preventive Maintenance: Perform scheduled PM, calibrations, and system checks; update firmware/software.
• Compliance & Documentation: Complete service reports aligned with cGMP and GDP; track parts usage and deviations.
• Customer Training: Train operators and technical staff on equipment use and maintenance.
• Continuous Improvement: Provide feedback on recurring issues and recommend upgrades.

GENERAL ATTRIBUTES:

• Flexible and forward-thinking approach to match the business ethos, with energy and passion to devote to their position.
• Strong personal organizational skills.
• Be IT literate.
• Have excellent communication skills both written and verbal.
• Be well presented.
• Have a flexible approach to work and willingness to travel when necessary.
• Good working attitude, detail oriented, adaptability and willingness to learn.

KEY PERFORMANCE AREAS:

• Become the technical expert on Company bio containment products sold in North & South America.
• Travel across North & South America (about 75%, mostly by flying) to install, test, service, and market our products.
• Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
• Provide product and service training to customers on our products.
• Participate in Research and Development effort to improve our products with knowledge gained.
• Troubleshoot and resolve issues client sites.(complex process systems, fans, pumps, control valves, instrumentation, electrical and control systems, including systems with PLC control and HMIs).
• Identify and procure parts & equipment to make your job easier.
• Maintain a complete service log to keep track service issues.
• Be able to work effectively unsupervised.
• Have impeccable time management skills.
• Work effectively under pressure internally and on site while protecting company image.
• Work proficiently alone or as part of a team to achieve deadlines.
• Fully proficient in MS Excel/Word.
• Familiarity with Allen-Bradley/Siemens PLCs and 21 CFR Part 11.
• Cleanroom experience and contamination control knowledge.
• Experience in bioprocessing, sterile manufacturing, fill-finish, or QC labs.
• Electrical diagnosis skills are essential, from an industrial background.
• Mechanical aptitude to assemble equipment from GA drawings and re-wire pretested equipment safely is essential.
• Training in specifics of Pharma equipment assembly will be provided as that is a major part of role.
• Provide assembly support for process equipment in the Esco factory, ensuring the highest levels of quality; unscheduled maintenance visits.

Job Requirements:

• Knowledge of life science applications and laboratory equipment.
• Willing and able to travel across US about 75% of the time, mostly by flying.
• Occasional international travel for advanced training.
• Possess valid US passport, driver's license, and credit card for travelling.
• Strong customer service background.
• Being articulate in explaining technical terms to customers.
• Being able to lift 50+ pounds.
• Work in cleanrooms and production environments with PPE.
• Able to work in a team-based environment.
• Enthusiastic, self-motivated to do what it takes to get things done to make customers satisfied.
• Strong organizational skills in service / installation management and customer follow-up.
• Pass the substance and background check.
• A secondary part of role would include assembly of current new projects within our facility.

Benefits:

• Dental insurance.
• Employer Paid Health insurance.
• Paid time off.
• Vision insurance.
• Employer paid short term disability.
• Employer paid life insurance.

ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world.ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCO’s story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.