Clinical Outreach Rep

Job Description

Job Description

***This position is open to qualified candidates in the Mid-Atlantic region (MD, DC, VA, DE, PA). This position will require traveling during roughly 80% of your working hours to visit referral sources and to develop new business for Ashley.***

THE ORGANIZATION

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

The Clinical Outreach Representative drives patient census by building positive awareness of the organization and its programs. The Clinical Outreach Representative will foster collaborative relationships with like-minded organizations and guide patients and referents through the admission process with compassion. The Clinical Outreach Representative will collaborate with Intake and Care Coordinator departments to ensure highest quality wrap around care for referent led cases.

KEY RESPONSIBILITIES

• Implements target market specific outreach plans including but not limited to face to face meetings, presentations, conference exhibition, and professional association involvement
• Educates the community and potential referents about programs and admission requirements
• Aligns with the admissions team to facilitate effective communication for referent-based inquiries and admissions; responds to calls from referents and the community to begin the admission inquiry process and/or increase the admission conversion rate
• Aligns with Patient Care Coordinators and Clinical staff to provide well vetted aftercare resource recommendations
• Maintains relationships with aftercare providers to ensure positive patient outcomes
• Uses CRM to document activity and CRM Data to inform decisions

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Protects our patient’s personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations
• Reinforces Ashley’s commitment to diversity, equity and inclusion

Desired Knowledge/Skills/Abilities:

• Associate’s degree in healthcare, business or related required; Bachelor’s Degree in healthcare, business or related field preferred
• 2 years’ experience in healthcare, sales, or marketing environment preferred
• Excellent written and verbal communication skills
• Ability to collaborate and work well in a team environment
• Possesses Analytical and Critical Thinking skills
• Knowledge of SUD, Mental Health Disorders and Behavioral Health Disorders and their treatments preferred