Learning & Development Manager

Job Description

Job Description

Essential Key Functions and Accountabilities: (Responsibilities and major tasks performed)

• Identify existing learning events to meet organizational needs.
• Develop training content and curriculum structure for ILT (Instructor-Led Training), e-learning, and OJT delivery methods.
• Administer learning event creation and assignment in Cornerstone LMS.
• Administer internal and external ILT events.
• Facilitate the development of competency lists associated with positions to be used to facilitate job descriptions, interviewing criteria, performance appraisal, and competency assessment.
• Associate learning events with job competency to facilitate development plans.
• Manage the execution of development plans and assigned training.
• Facilitate delivery of ILT and mixed mode learning events.
• Administer the tuition reimbursement program.
• Manage the process to take advantage of WEDnet and other state and federal grant funds that are available to defray training costs.
• Facilitate the identification of strategic learning needs for the organization.
• Maintain and communicate appropriate KPI’s.

Core Role Expectations (All New Standard Associates)

• Keep commitments to internal and external customers and address concerns and requests to their satisfaction. Assume full ownership for role responsibilities.
• Understand and conform to NSC's Quality Management System.
• Seek-out and implement new ways to accomplish assigned tasks, solve problems, and/or improve processes.
• Communicate, resolve conflict, maintain a positive attitude, nurture teamwork, and build effective professional relationships with others.
• Show concern for safety of self/others and proactively act in a safe manner to protect people and property. (Goal: Zero recordable accidents).
• Demonstrate effective housekeeping habits (including 5S).
• Actively participate in continuous improvement activities, including the application of Six Sigma methodology and tools when appropriate.

Job Specific Competencies

• Training and development concepts
• Adult learning theories and techniques
• Coaching and mentoring approaches
• Course design and curriculum development
• Training evaluation concepts
• Performance and development concepts
• Resourceful
• Cornerstone LMS
• Project management
• IFS ERP
• MS Suite
• E-learning development software (Articulate, Captivate, etc.)
• AI Technologies
• Skills Assessments
• Micro-Learning and Gamification
• Virtual Reality and Augmented Reality
• Workforce Capability Building
• Culture and Change Management
• Organizational Design and Process Optimization

Core Competencies

• Adaptability & Flexibility
• Cooperation and support of others/Teamwork
• Customer/Quality focus
• Housekeeping (5-S)
• Initiative/drive, results oriented
• Judgment & decision making
• Problem solving (including corrective & preventative action)
• Process orientation & continuous improvement focus
• Safety first focus
• Time management
• Written and oral communications
• QMS (Quality Management Systems)

Working Conditions

Sitting, standing, and walking.

Experience and Education Required

4-year degree or equivalent experience

3-5 years’ experience in related field