Customer Success Manager

Customer Success Manager

West Lawn, PA

Do you love building trusted relationships, guiding business leaders through important decisions, and helping them feel confident about their technology, even if you're not the one configuring the systems?

Why You'll Love Working with Us

• Meaningful Impact: Partner directly with business owners and decision-makers to shape how technology supports their success and drives business growth.
• Growth Opportunity: Step into a high-visibility advisory role with room to grow as our company and client base expand.
• Collaborative Team: Work alongside experienced engineers and account managers who genuinely support one another.
• Balanced Flexibility: Enjoy a mix of client meetings, strategy sessions, and partial work-from-home flexibility after training.
• Rewarding Culture: Weekly team lunches, quarterly profit sharing, and a workplace that values both fun and professionalism.

About Us

Founded in 2008, Eberly Systems is a Pennsylvania-based Managed Service Provider (MSP) that designs and manages IT systems for small and mid-sized businesses. Our mission is to strengthen small businesses by securing their systems, supporting their teams, and simplifying their technology. Guided by integrity, teamwork, and continuous improvement, we cultivate a flexible, people-first culture where service and excellence are inextricably linked.

What You'll Do as a Customer Success Manager:

• Serve as the primary relationship owner and trusted advisor for a portfolio of business clients.
• Lead onboarding, quarterly business reviews, and strategic planning conversations.
• Understand each client's business goals and advocate for their needs internally.
• Advocate for clients internally, ensuring engineering, service, and sales teams stay aligned with client priorities and business value.
• Monitor client satisfaction and proactively address concerns or opportunities.
• Support renewals, licensing, and vendor coordination.

Our Ideal Customer Success Manager:

• Relationship-Driven: Excels at building trust and maintaining long-term partnerships.
• Experienced & Educated: Brings 5+ years in a client-facing role, ideally within IT services or a Managed Service Provider.
• Industry Knowledge: Comfortable discussing Microsoft 365, licensing, and common MSP solutions with business owners & stakeholders. Partnering with engineers to translate those solutions into business outcomes.
• Strategic Thinker: Understands how technology decisions impact business outcomes.
• Tech-Savvy: Familiarity with MSP tools preferred.

What We Offer Our Customer Success Manager:

• $90,000-$110,000/year base plus commission, DOE
• Full-time schedule, averaging 40-45 hours per week
• Partial work-from-home option after training period – minimum 2 days per week in the office
• Quarterly profit-sharing
• Retirement Plan with a 3% company match
• Paid vacation & holidays
• Mileage reimbursement or access to a company car
• Cell phone stipend
• A paid workday to volunteer at a pre-approved non-profit each quarter
• A team that enjoys working together – weekly team meals, company parties & outings, a latte machine in the office, and more
• A company where integrity, flexibility, and genuine care drive both culture and client success.

To Apply:

If you're ready to bring your strategic insight, professionalism, and heart for service to a team that values integrity, flexibility, and genuine care, we'd love to hear from you. Apply today to take the next step in your career with Eberly Systems.

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REQUIREMENTS

• 5+ years in a client-facing role
• IT services or a Managed Service Provider