Security manager

The Infrastructure and Security Manager will lead both teams to ensure reliable, secure, and scalable operations across all managed environments. This role brings infrastructure and cybersecurity functions closer together, supports Team Leads, and drives forward-looking strategies that improve service delivery, reduce risk, and align with client needs. This role not only ensures operational excellence but also acts as a strategic advisor to clients, identifying opportunities for additional projects and services that drive mutual success.

Supervisory Responsibilities

• Directly supervises Infrastructure and Cybersecurity team members, including Team Leads.
• Provides regular coaching, performance feedback, and career development support.
• Oversees team scheduling, workload distribution, and resource planning.
• Leads hiring efforts for technical roles within the infrastructure and security functions.
• Sets and tracks performance goals and KPIs for individual contributors and team leads.
• Acts as an escalation point for technical and personnel issues within the teams.
• Ensures alignment with company policies, procedures, and service standards.

Requirements

Responsibilities

• Lead day-to-day operations across infrastructure (cloud, network, systems) and cybersecurity functions.
• Align technical delivery with business and client needs, ensuring up time, scalability, and security.
• Proactively seek to understand client needs and propose enhancements or new projects that align with their business objectives.
• Manage and mentor team members and Team Leads; set goals, provide feedback, and support development.
• Oversee project execution including migrations, deployments, and security implementations.
• Drive proactive improvements across patching, monitoring, automation, and risk management.
• Serve as a key escalation point for technical and client-related infrastructure/security issues.
• Collaborate with Service Desk, Project, and Account teams to ensure seamless delivery and communication.
• Participate in client-facing meetings to provide technical insight, planning, and recommendations.
• Maintain awareness of emerging technologies and threats; recommend tooling and process enhancements.
• Ensure compliance with internal policies and external standards (e.g., CIS, SOC2).
• Manage and optimize platforms and tools that support infrastructure, security, and monitoring operations.

Expectations

• Demonstrate proactive leadership that aligns infrastructure and security operations toward common goals.
• Demonstrate a consultative approach with clients, aiming to uncover new opportunities for value-added services and projects
• Establish clear performance standards, documentation practices, and process ownership across both teams.
• Provide regular status updates and insights to leadership on team performance, risks, and improvements.
• Ensure teams are delivering consistent, high-quality service across all client environments.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Maintain platform health, licensing, and cost-effectiveness across all infrastructure and security tools.
• Stay informed on emerging technologies and threats and apply relevant innovations to improve operations.
• Serve as a trusted technical advisor internally and externally, earning credibility with team members and clients.
• Actively support onboarding and integration of new clients and technologies into the MSP environment.
• Drive standardization, automation, and documentation to improve scalability and reduce technical debt.

Preferred Qualifications and Experience

• 5–8 years of experience in IT infrastructure, cloud platforms, or cybersecurity operations, ideally in a managed services or multi-tenant environment.
• 2+ years of experience leading technical teams or serving in a senior-level engineering role with mentoring or project leadership responsibilities.
• Strong hands-on expertise with Microsoft Azure and/or AWS, virtualization (VMware/Hyper-V), and firewall/network configurations (e.g., Fortinet, SonicWall).
• Practical experience with EDR, SIEM, vulnerability management, MFA, and security policy enforcement.
• Familiarity with regulatory and compliance frameworks (SOC 2, CIS benchmarks).
• Demonstrated success in managing technical platforms and tooling such as RMM, PSA, and security stacks (e.g., Autotask, NinjaOne, SentinelOne).
• Excellent troubleshooting, documentation, and client communication skills.
• Comfortable working in fast-paced, client-facing environments with shifting priorities.
• Relevant certifications required in at least one core area—such as Azure Administrator, AWS SysOps, Fortinet NSE 4+, CISSP, CISM, or equivalent.

Education

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; equivalent experience will also be considered.
• Industry certifications and ongoing professional development are strongly valued.

Position Type and Expected Hours of Work

• Full-Time
• Hybrid
• 40 hours per week
• Monday through Friday
• A possibility of off-hours support work.
• Primary Escalation Point for On-Call engineers.
• Be part of an On-Call rotation.

Working Conditions and Physical Requirements

• Prolonged periods of being in a stationary position while working on a computer
• Must be able to move and/or lift up to 40 pounds at times
• Must be comfortable operating a computer and/or other office productivity machinery

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change and/or be modified at any time.

Salary Description

$115,000-127,000 annually includes bonus structure

At Arraya, we firmly believe that people are our most valuable asset, and we’ve created a workplace that embodies this belief. Our senior leadership is actively involved in daily operations, collaborating closely with our committed teams to take a hands-on role in realizing our shared objectives.

Our team consists of a diverse group of tech enthusiasts, each bringing a wealth of industry knowledge and expertise to the table.

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Please send your resume and cover letter to [email protected]