Training Documentation Assistant I

Job Description

Job Description

Salary: $55,000 annually

About CAP Index:

At CAP Index, we help organizations make safer, smarter decisions with data-driven insights about crime risk. Our industry-leading tools and analytics are used by many of the worlds top retailers, financial institutions, and property managers to assess risk, plan security strategies, and protect people and assets. Our team is committed to turning complex information into clear, actionable intelligence...and thats where you come in.

Position Overview:

We are looking for a detail-oriented Training Documentation Assistant to turn in-house software training videos into clear, easy-to-follow guides. Using provided videos, transcripts, and templates, you will organize, edit, and illustrate each step to create polished user instructions that help others use our software effectively. All instructions and source materials are supplied...your focus is on making them clear, consistent, and visually helpful.

Key Responsibilities:
Watch in-house software training videos and review the transcript.
Use provided templates to create user guides or instruction manuals in Word or online tools like Scribe.
Capture screenshots from videos to illustrate key steps.
Ensure materials are clear, organized, and easy to follow, and adhere to our language guidelines.
Collaborate with internal teams to clarify instructions if needed.

Qualifications:
Strong attention to detail and accuracy. Must have a Bachelors Degree.
Good written communication skills.
Comfortable using Word and online documentation tools such as Scribe.
Ability to follow templates and style guidelines.
No prior technical writing experience required training will be provided.

Why Youll Love Working here:
Meaningful work: Help create materials that make our innovative software more accessible and easier to use.

Great environment: be part of a collaborative, supportive team that values quality, learning, and growth.
Work-life balance: Full-time, remote position with excellent benefits.
Professional development: Gain experience in documentation and communication while learning about our software and tools.