Manager Bank Fraud Solutions Delivery

General information

Ref # 21920

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

In office role with hybrid schedule. Ally work locations Charlotte NC, Fort Washington PA, Jacksonville FL, or Lewisville TX

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Manager of Fraud Solutions Delivery is responsible for the end to end delivery of fraud technology initiatives across platforms, channels and products to translate fraud capabilities to requirements for scalable technical solutions. This role operates at the intersection of Fraud Strategy, Technology, Product, Operations, Compliance and Data Science, driving modernization and ensuring fraud platforms support growth, regulatory compliance and loss mitigation. With a specialized focus on delivery related to disputes and claim management as well as enabling debit card growth, the role enables improvement to claims intake, operational workflow and customer experience, delivering on time, within scope and aligned to the risk strategy, regulatory expectations and business objectives.

The Work Itself

• Support delivery of fraud solutions across all channels
• Own roadmap execution for fraud technology enhancements
• Translate fraud strategy capabilities to robust business requirements aligning with expected outcomes of fraud loss avoidance, false positive optimization, reduced manual review volumes, and improved customer experience.
• Influence enterprise architecture decisions impacting fraud controls
• Serve as escalation point for fraud technology delivery issues and communicating risks and watch items to senior leadership.
• Recommend appropriate controls which will maximize ROI.
• Collaborating with Fraud Strategy on vendor capabilities and engaging vendors in RFPs and assisting with contracting as needed.
• Partnering with cross functional teams to ensure new products and services are deployed safely, with the appropriate fraud controls.
• Ensuring fraud capabilities support new product launches and channel expansions
• Identification of operational impacts related to deployment of new products, services and fraud technologies.
• Driving operational efficiency through deployment of fraud technology.

The Skills You Bring

Minimum Qualifications

• 7+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 5+ years in fraud prevention experience, with at least 1 years in Fraud Technology delivery.
• Bachelor's degree preferred.
• Deep knowledge of bank products and payments.
• Experience working with Agile and Waterfall delivery methodologies
• Experience implementing fraud technology and a deep understanding of necessary fraud control environment, with a focus on debit card related controls and dispute workflow improvement.
• Ability to translate fraud risk into technical requirements.
• Great communication and engagement style, willing to partner with cross functional teams in and out of fraud organization.

• Solid understanding of applicable banking regulations and network operating rules, to include but not limited to Regulation E, Regulation CC, FCRA, NACHA, Zelle, and Mastercard.

#LI-Hybrid

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 90000

Experienced: 120000

Expert: 150000

Incentive Compensation: This position is eligible to participate in our annual incentive plan