Regional director of operations

Description:

The Regional Director of Operations - East provides leadership and oversight for branch operations within an assigned region. This role is responsible for managing branch managers, ensuring operational consistency, implementing company policies and procedures, and fostering J&L’s culture across locations. The Regional Director works closely with the Vice President of Operations to align branch performance with organizational goals and to ensure efficiency, compliance, and customer service excellence.

ABOUT J&L:

J&L Building Materials is a third-generation, family-owned, independent distributor that has been serving professional contractors and builders since 1958. Our mission is to deliver exceptional customer service, where people and relationships take precedence above all else. We are committed to creating a personalized experience while approaching our business with thoughtfulness and integrity, based on our core values of customer-centric excellence, authentic relationships, personal responsibility and accountability, and success through integrity and honesty.

BENEFITS AT J&L:

• Full medical, dental, vision benefits coverage
• Employer contribution to Health Savings Account if enrolled in the high-deductible health plan
• 401K with 6% employer match after 6 months of employment
• Profit sharing bonus program
• Paid time off
• Paid holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct leadership, guidance, and support to branch managers within assigned region.
• Ensure operational consistency across branches, including adherence to standard operating procedures, safety standards, and company policies.
• Partner with the Vice President of Operations to set strategic operational goals and monitor progress toward achieving them.
• Drive accountability for operational performance, including safety, efficiency, inventory management, and customer service.
• Support branch managers in building and sustaining a positive workplace culture that reflects J&L’s core values.
• Regularly visit branches in assigned region to maintain presence, strengthen relationships, and ensure operational effectiveness.
• Identify opportunities for process improvements and assist in the development and implementation of new policies and procedures.
• Collaborate with other functional leaders (Sales, Purchasing, Finance, HR, Safety, etc.) to ensure operational alignment and cross-functional success.
• Serve as a liaison between branch managers and senior leadership, ensuring clear communication and timely issue resolution.
• Provide coaching, mentoring, and development opportunities for branch managers and other operations staff.
• Assist in the evaluation and opening of new branches, as well as supporting integration of acquisitions or expansions.
• Other duties as assigned to support operational excellence.

BASIC QUALIFICATIONS:

• Minimum of 7 years of progressive operations management experience, preferably in a distribution, logistics, or building materials environment.
• Demonstrated success in leading multi-location operations and managing multiple direct reports.
• Strong knowledge of operational procedures, safety practices, and regulatory compliance requirements.
• Proficiency with business systems, reporting tools, and Microsoft Office Suite.
• Valid driver’s license with ability to travel regularly to branch locations.

PREFERRED QUALIFICATIONS :

• Bachelor’s degree in Business, Operations Management, Supply Chain, or related field.
• Excellent leadership, organizational, and decision-making skills, with demonstrated success in developing and mentoring leaders.
• Effective communicator with ability to build relationships across all levels of the organization.
• Proven ability to implement process improvements and drive operational efficiency.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Ability to travel regularly to branch locations within assigned region.
• Must be able to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Frequent communication required, including speaking, hearing, and using telephone and computer.
• Work is performed primarily in an office environment with regular visits to warehouse and yard environments, which may involve exposure to outdoor weather conditions and moving equipment.

Consistent with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, it is the policy of J&L to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at [email protected] or 610-981-6036 x 1.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.