ATE PACs Support (Sectra)

Job Description

A large healthcare system based in the Philadelphia area is seeking contract ATE go-live support for the roll out of their new imaging platforms, Sectra. The priority is to identify Sectra ATE candidates, or candidates with any PACs ATE experience. Support will be onsite, day shift coverage 8 and/or 10 hour shifts - no more then 60 hours a week across 2 weeks at a time.

Key Responsibilities:

Serve as the primary on-site support during the Sectra imaging system go-live for all clinical and allied staff.

Provide real-time assistance to end users, guiding them through system workflows and resolving issues as they arise.

Triage and escalate technical or process-related issues to the tier 2 command center.

Monitor support activity and identify trends or recurring issues to inform training or system adjustments.

Maintain documentation of issues, resolutions, and user feedback for post-go-live review.

Collaborate with training and implementation teams to reinforce best practices and system usage.

Ensure a positive user experience by being approachable, knowledgeable, and responsive.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Must be able to travel to the Philadelphia area for the 3 go live dates for 2 weeks at a time: June 2oth, August 1st, and September 12th

• Experience with Sectra ATE or PACS ATE

• Great customer service skills