Customer service representative

Job description:

Job Title: CSR Level 1

Reports To: Customer Service Manager

FLSA Status: Non-Exempt

As a customer service representative at Ace Robbins, you play a critical role in developing and strengthening our relationship with our current and future customers. Our customer service representatives prioritize and care for our customers from initial contact and throughout their entire relationship with Ace Robbins. Our customer service representatives are responsible for the set up and maintenance of customer accounts and accurate records, budget and pre-buy programs, running reports and providing analysis and follow up action.

Basic Core Qualifications:
- Demonstrate a high level of confidentiality
- Practice honesty, dependability, and integrity in the workplace
- Display original thinking and creativity
- Possess strong problem-solving skills, attention to detail, ability to multitask, strong communication skills and phone etiquette
- Maintain a fun and positive atmosphere
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to think, problem solve and reason both critically and independently
- Basic understanding and experience with Microsoft Excel and Word
- Associates degree or equivalent work experience

Starting rate for entry level is $17.00/hr. but will ultimately be determined by experience.

What is it like working at Ace Robbins?

Ace Robbins/Blueox Energy has an incredible employee centric culture where ideas, communication, and innovation are encouraged throughout all levels and departments. We have fostered a type of environment that values employees as individuals. Whether it is seeing the importance of various perspectives, or working to help meet the needs and goals of our team not only professionally, but personally as well. Each and every employee plays a part in the collaborative approach to our decision-making processes. This level of employee value and involvement has enabled us to care for our customers in a way that really sets us apart in providing a superior customer (and employee!) experience!

We are happy to answer any further questions you may have.
Please email: [email protected] for further information.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person