Release Manager - SRC Process Team

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Release Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Phoenix, AZ.

***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.***

• 10+ year of experience in Technology Change environment preferred
• Technical background with a mindset for change and process, SRE background a plus
• Microsoft Office tools including Excel, Word, PowerPoint, and Visio
• Proficient with Teams, Confluence, and Jira
• Ability to build and maintain process mapping
• Ability to manage process work efforts from gathering requirements to standing up solutions to support an IT Operations organization
• Working knowledge of ServiceNow including report and dashboard generation
• Proficient with ITIL principles
• Highly organized, detail oriented, results focused
• Excellent analytical, problem-solving, communication skills
• Project management, leadership skills a plus
• Software development skills a plus
• Risk background a plus

***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.***

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.
Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project. Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.
Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices. Creates and maintains deployment plan success guides within segments and projects ahead of release execution. Oversees configuration management procedures and processes.
Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.
Executes change management processes appropriately. Documents release management process improvement opportunities and ensures proper escalation as needed.
Mentors and trains others on release coordination, deployment, and overall best practices.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Application Development, Business Management, Communication, Customer Solutions, Design, Group Problem Solving, IT Service Management (ITSM), JIRA Tool, Process Improvements, Release Management, ServiceNow Platform, Software Solutions, User Experience (UX) Design

Competencies Agile Development, Application Delivery Process, Configuration Management, Cross-Team Integration, IT Environment, IT Governance, Software Development Life Cycle, Software Release Management, System and Technology Integration

Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Pay Transparency
Base Salary: $65,000.00 – $145,475.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window
Generally, this opening is expected to be posted for two business days from 02/12/2026, although it may be longer with business discretion.

Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.