General Manager
- We Are Accountable – Self-starters who pursue excellence.
- We Are Driven – Problem solvers who deliver results.
- We Are Passionate – Positive energy with a real desire to help others.
- We Are Ambitious – Always learning and growing toward success.
- Growth Opportunities over 90% of our management team started as an entry level team member!
- PTO for all employees
- 401K Retirement Fund (Employer match up to 4%!)
- Health Insurance Options including Health, Dental, Vision, family life insurance, and more
- Basic Life Insurance & Short-Term Disability I00% Company Paid!
- Employee Assistance Program
- Free employee Black Card Membership including one free Black Card Membership for a direct family member
- Works with the Area Director to formulate a plan to achieve revenue goals and implements at the club level.
- Works with the Area Director to ensure the club is operating in line with expense budget.
- Increase Black Card Memberships
- Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
- Maintain a Club BER inspection % of 85 or higher on a monthly basis.
- Decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
- Establish work schedules that maximize staffing resources while keeping payroll hours in line budget allotment.
- Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
- Ensure employee time is tracked accurately using the timekeeping system.
- Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
- Complete One-on-Ones on time with development goals and objectives.
- Model Servant Leadership through daily interactions.
- Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
- Hold members accountable to club policies. Deal with member issues promptly and courteously.
- Understand and promote a safe and healthy club environment.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Report member accidents in a timely manner through the NFP process.
- Provide back-up support for staff as necessary.
- Additional responsibilities may be required.
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