Director of Agency Operations & Growth

Job Description

Job Description

Description:

Location: Lititz, PA (This is not a remote position)

Job Type: Full-Time

CNS Companies is a growing portfolio of specialized businesses united by one purpose: helping companies stay compliant, reduce risk, and grow with confidence. With deep roots in transportation and expanding expertise across industries, we deliver integrated, expert-led services through our five divisions—Compliance Navigation Specialists, CNS Licensing Center, CNS Occupational Medicine, CNS Insurance, and CNS Driver Training Center.

We’re known for our personal touch, client-focused solutions, and a culture built on professionalism, integrity, and servant leadership. Whether supporting fleet safety, navigating regulatory requirements, protecting employee health, or delivering business-critical training, our teams work side by side with clients to solve real challenges.

If you're passionate about meaningful work, growth-minded teams, and making a difference across industries—we want to hear from you. Join CNS Companies and be part of a people-first organization where your expertise matters.

Learn more about CNS Companies here: companies.com/about -us/

We are a growing insurance agency with a strong trucking insurance foundation, looking for a Director of Agency Operations & Growth to help take us to the next level.

We are seeking a hands-on, entrepreneurial leader who can improve operations, build scalable systems, drive cross-selling across divisions, and strengthen carrier relationships. This role will directly impact agency growth across trucking, commercial, and personal lines

This is a leadership-track position with a clear path to VP of Operations.

Key Responsibilities

Agency Operations & Systems

• Oversee daily agency operations to ensure efficiency, consistency, and high service standards
• Develop, implement, and improve workflows, systems, and operational processes
• Manage and optimize the agency management system and operational technology
• Identify inefficiencies and implement scalable solutions to support growth

Growth Across Divisions

• Help lead continued growth in trucking insurance (core business)
• Support expansion into additional commercial lines and personal lines
• Build processes and structure to support new lines of business
• Work closely with producers to improve pipeline, close ratios, and overall performance

Cross-Selling & Client Retention

• Develop and implement strategies to increase cross-selling across divisions
• Work with internal teams to identify opportunities within the existing book of business
• Create systems that encourage referrals between departments
• Help improve client retention through better service processes and account rounding

Carrier Relationships

• Build and maintain strong relationships with carrier partners and underwriters
• Identify new carrier opportunities and help expand market access
• Assist in negotiating programs, production goals, and underwriting strategies
• Ensure alignment between agency operations and carrier expectations

Leadership & Team Development

• Lead and support service staff, marketing/quoting personnel, and operational team members
• Establish accountability and performance expectations across teams
• Train and mentor team members on systems, workflows, and best practices
• Foster a culture focused on growth, efficiency, and client service

Strategic Growth & Execution

• Partner with ownership to identify and execute growth initiatives
• Bring an entrepreneurial mindset to solving problems and identifying opportunities
• Help position the agency for its next stage of growth

First-Year Success Priorities

• Improve and streamline operational workflows across the agency
• Strengthen quoting and marketing processes to support producers
• Implement effective cross-selling systems across divisions
• Support continued growth in trucking while building structure for other lines
• Strengthen and expand key carrier relationships

Required

• 5+ years of experience in insurance agency operations, leadership, or management
• Strong understanding of commercial lines and/or personal lines insurance
• Experience working with agency managements systems or the ability to showcase past out of industry learning that demonstrates the ability to learn technical aspects quickly
• Proven ability to improve processes, systems, or operational workflows
• Strong leadership, communication, and organizational skills
• Ability to balance hands-on execution with strategic thinking

Preferred

• Experience with trucking or transportation insurance
• Insurance license (or ability to obtain)
• Experience supporting or working alongside sales teams/producers
• Experience building or scaling agency operations

Education

• Bachelor’s degree in business, finance, or related field preferred
• Equivalent experience in insurance agency operations or leadership will be strongly considered in place of formal education

Ideal Candidate Traits

We are looking for someone who is:

• Entrepreneurial and growth-minded
• Hands-on and willing to roll up their sleeves
• Systems and process oriented
• Comfortable working across both operations and sales teams
• Strong at building relationships with both clients and carrier partners
• Able to identify opportunities and execute on them

Compensation & Growth Opportunity

• Competitive salary based on experience
• Performance-based bonus tied to growth and operational improvements
• Benefits package available

This role has a clear pathway to a Vice President of Operations position for the right candidate who demonstrates leadership and impact.

Who This Role Is Ideal For

• An experienced agency operations leader ready to take the next step
• A high-performing account manager or producer who has moved into leadership
• Someone who enjoys building systems, improving processes, and driving growth

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