Customer Service Representative

Job Description

Job Description

Description:

Franklin Logistics is a local, family-owned business founded in 1985. With six locations in the Chambersburg, PA area, we have grown into a leading 3PL provider and industrial developer, delivering warehousing, transloading, and transportation solutions for over 40 years.

Our employees are the foundation of our success. We foster a supportive, team-oriented workplace where people are respected, safety comes first, and growth is encouraged. Our team takes pride in owning our customers’ challenges and delivering dependable, high-quality service. By embracing change and continuously improving, we strengthen relationships, keep our commitments, and create a positive environment for both our employees and customers.

Do You Love Helping Customers While Working Behind the Scenes to Make Things Happen?

As a Customer Account Representative, you’ll be at the heart of our team—serving as the go-to connection between our company and our clients. If you enjoy building relationships, solving problems, and keeping things running smoothly, this role is for you.

Success in this position comes from strong teamwork, clear communication, and a sharp eye for detail. We’re looking for someone dependable, collaborative, and ready to jump in and support both customers and teammates.

You can expect a steady workflow with minimal seasonal fluctuations, giving you consistency and rhythm in your day-to-day responsibilities. This is a full-time, hourly, non-exempt role reporting directly to the Customer Service Account Manager.

• Hours of Operation: Monday – Friday, 7:00 AM-3:30PM
• Starting Pay Range is: $17.00/hourly + (based on experience)
• Receive weekly pay

Primary Job Duties:

• Communicate with customer via email and phone
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Coordinate workloads among warehouse workers, material handlers and truck drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports as directed by CSRM.

Experience and Qualifications:

• High School Diploma or Equivalent (preferred)
• No experience required – will train the right person
• Must possess strong verbal and written communication
• Must be able to problem solve and focus on details

All employees receive:

• Paid on the job training
• A safe, clean, and respectful workplace
• Opportunity to advance within the organization
• Employee appreciation and engagement events
• Employee recognition and continuous performance feedback

Full-time employees receive: (after 60 days of successful employment)

• Paid Holidays and vacation time
• Paid Time Off for employee’s birthday
• Health, Dental, and Vision Coverage
• Company Paid Life Insurance
• 401k profit sharing after one year of employment

Franklin Logistics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status and complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

Applicants requiring special accommodations during and after the application process can contact our Human Resources department at 717-262-2904.