Customer Service Representative
Responsibilities:
- Respond to inquiries from the public concerning the availability of community and/or government resources.
- Arrange emergency placements into local homeless shelter programs.
- Assess callers’ needs and screen for services and programs according to protocols.
- Collect information and enter into call management systems.
- Follow all Standard Operating Procedures for call handling service delivery.
- Capture changing information on resources and eligibility requirements as informed by agencies and callers; forward information to Database Department staff.
- Perform other related duties as assigned.
- Other duties as assigned.
Candidates should be possess the following computer skills:
- Basic computer proficiencies (typing, navigating web pages), & Data entry (attention to detail & ability to following series of simple instructions)
Qualifications:
- Two or four-year college degree in health or human services preferred.
- Previous call center experience providing information and referral or other hotline service, or related customer service; experience working with a social service organization preferred.
- Proven ability to work effectively with people of diverse ethnic and socio/economic backgrounds.
- Working knowledge of standard business application software programs; ability to type and use multiple programs at one time.
- Ability to actively listen and respond to people in need.
- Become Inform USA Certified upon eligibility.
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