Deskside Technician - Mechanicsburg, PA

DESKSIDE TECHNICIAN – MECHANICSBURG, PA
ARC Group has an immediate opportunity for a Deskside Technician providing deskside support as well as technical support for remote employees! This is a direct hire FTE position located onsite in Mechanicsburg, PA. This is a fantastic opportunity to join a dynamic and well-respected organization offering tremendous career growth potential.

At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply.

Candidates must currently have PERMANENT US work authorization. Sorry, but we are not considering any candidates from outside companies for this position (no C2C, 3 rd party / brokering).

SUMMARY STATEMENT
The Deskside Technician is responsible for providing on-site technical support and troubleshooting for end-users, ensuring the smooth operation of computer systems and networks. This role involves diagnosing and resolving hardware and software issues, setting up new equipment, and providing excellent customer service. The Deskside Technician works closely with other IT team members to deliver effective and efficient IT support. This position may require occasional evening or weekend work to meet deadlines or resolve critical issues.

ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary.
* Provide on-site technical support for hardware, software, and network-related issues.
* Diagnose and resolve technical problems, including desktop, laptop, and peripheral devices.
* Install, configure, and maintain computer systems, software applications, and IT equipment.
* Assist with the deployment of new hardware and software.
* Maintain accurate documentation of technical procedures, configurations, and troubleshooting steps.
* Collaborate with other IT teams to ensure seamless integration of systems and applications.
* Stay updated with the latest industry trends, technologies, and best practices.
* Provide exceptional customer service and support to end-users, ensuring timely resolution of issues.
Performs other duties as the supervisor may, from time to time, deem necessary.

REQUIRED QUALIFICATIONS
* Associate's degree in information technology, computer science, or a related field, or equivalent experience in IT support or a similar role.
* Strong knowledge of computer hardware, software, and network systems.
* Proficiency in troubleshooting and resolving technical issues.
* Experience with Windows operating systems.
* Familiarity with IT service management (ITSM) tools and best practices.
* Excellent communication, interpersonal, and customer service skills.
* Strong organizational and time management abilities.
* Ability to work independently and as part of a team.
* Ability to interact with all levels of employees.
* Ability to work onsite at Corporate Office (Mechanicsburg, PA).

ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.

At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.

Position is offered with no fee to candidate.