Senior account manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ACTIVE Network, a Global Payments Company, is seeking a talented Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will manage a high volume of existing clients worth over $2.5M in revenue by communicating product/services updates, identifying product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Account Managers are expected to drive continued market and competitive learning through research and customer outreach, as well as report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team.

Responsibilities:

• Drive revenue through minimizing customer attrition and increasing sales to account base.
• Meet and exceed assigned quota targets.
• Quote and sell software and services to existing customer accounts.
• Manage contract renewals for an assigned book of business.
• Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts.
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
• Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market.
• Improve customer satisfaction and reduce attrition.
• Identify root causes of client ‘pain points’ and issues.
• Liaise between teams to facilitate resolution of technical issues.
• Early identification of at-risk clients and escalate potential risks or challenges to manager.
• Handle messaging and objection handling with clients regarding technical issues.

Requirements:

• 2-3 years’ experience in a previous Account Management or Customer Success position preferred
• Bachelor's Degree required
• Proven experience and success in SaaS based market, preferable in a software sales setting
• Advanced communication (oral and written), objection-handling, and conflict management skills
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
• Experience with using Salesforce.com is a plus
• Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
• Ability to adapt and respond quickly to change
• Demonstrated ability to prioritize and multi-task in a deadline-driven environment
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
• Knowledge of the Summer Camps, Team Sports, and/or Swim industry a plus

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].