Archive Customer Service Associate I

Req ID #: 233776

Horsham, PA, US

1st

Full time

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview

Responsible for client communication, billing, and marketing of Charles River Archiving services. Responsible for the placement and retrieval of archived material in a secure and controlled access archive. Maintain accurate summary of records. Update inventories for access and retrieval of archive materials. Interact with clients.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs and documents all procedures, materials, and results in compliance with regulatory standards as applicable to protocols, reports and standard operating procedures. Upholds archive security procedures and maintains the integrity of archived materials and client confidentiality. Performs tasks including but not limited to, client contract generation, organizing, filing, and retrieving records. Utilize the archival management system for client contract generation. Communicate with internal and external clients as it relates to contracting and archiving. Develops skills aligned with the needs of one operational area (transfer of ownership, local or global account manager, contract development, marketing). Prepare archiving contracts and relevant documents to notify clients of archived study materials. Assist clients with regulatory retention periods in collaboration with the archivist. Oversee client communication and requests regarding archived material. Monitor and track archiving business activities. Perform all other related duties as assigned.

The pay range for this position is between $22.00 and $24.00 an hour. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

QUALIFICATIONS: Education: High school diploma or General Education Degree (G.E.D.)/ Associate’s degree (A.A./A.S.) / or equivalent desired in business or administrative assistant discipline. Experience: 0.5-2 year of customer service experience required. 1-2 year of office experience or administrative/inventory management training preferred. Marketing experience preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Certification/Licensure: None. Other: Proficient computer skills with departmental databases, word processing (Word), and spreadsheet programs (Excel). Must be organized, have attention to detail and possess good problem-solving and communication skills.

PHYSICAL DEMANDS: Regularly communicate with employees/customers through various technologies, media, sources and contacts. Must be able to exchange accurate information. Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer. Occasionally move about inside the office to access file cabinets, office machinery, etc. Occasionally lift and carry up to 40 pounds (archived material) up and down stairs, laterally from shelf to shelf and from and to shelves of varying height; up to 5 feet high.

WORK ENVIRONMENT: General office working conditions; the noise level is usually quiet. May work from home with reliable internet and communication access.

Comments: May occasionally be required to work overtime or come into the office for meetings or trainings.

Education

No degree required

Physical Requirements

About Safety Assessment Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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