Manager- Operations

WSI (Warehouse Specialists, LLC)
Allentown, PA
The Warehouse Operations Manager will oversee the daily operations of a warehouse facility. This role is crucial in ensuring efficient, cost-effective, and high-quality warehouse operations that meet client expectations and company standards. The ideal candidate will have a strong background in warehouse management, excellent leadership skills, and a commitment to operational excellence. This salary role will report to the Director of Operations.

Duties And Accountabilities

  • Attend daily shift change meetings for labor/capacity/activity planning purposes.
  • Participate in customer calls
  • Monitor and analyze workload demands.
  • Maintain the safest work environment possible for all employees and engage in the safety program.
  • Conduct regular inspections of the facility to ensure established housekeeping standards are met.
  • Assist with forklift and new hire orientation training classes.
  • Maintaining applicable customer service levels by driving performance relative to established customer KPI’s.
  • Lead tactical continuous improvement teams within the site.
  • Use Lean methodologies and tools, concentrating on the critical aspects of Lean theories.
  • Assist leadership in developing effective continuous improvement plans to address top business needs.
  • Provide regular reports of data and actions to measure progress against objectives.
  • Deliver projects that provide significant improvement in waste reduction.
  • Work with multiple third-party contractors to foster the “One Team, One Goal” concept.
  • Will be “on-call” on a rotating schedule.
  • Review labor reports daily.
  • Forecast and schedule labor needs to flex with the customer’s needs.
  • Flexible schedule including nights and weekends
  • Train and mentor Shift Supervisors.

Required Knowledge, Skills, And Abilities

  • Ability to work with minimal supervision.
  • Proficient reading and writing skills, can efficiently read and interpret numbers and letters.
  • Ability to communicate clearly and concisely.
  • Ability to work and contribute in a team environment.
  • Strong understanding of warehouse management operating systems (WMS/LMS).
  • Detail-oriented.
  • Candidate needs to have a good working knowledge of LEAN principles.
  • Ability to demonstrate logical thought processes in problem-solving.

Preferred Education And Experience

  • Minimum 3 years of experience working in the warehousing industry.
  • High school education.

Physical Capabilities And Requirements

  • Work on-site in a warehouse environment.
  • Ability to sit for extended periods within an office environment
  • Ability to walk the production and warehouse floor.
  • Ability to use hands and fingers for computer keyboarding and answer phone calls.
  • Ability to communicate via the telephone using speaking and hearing skills.

Benefits And Total Rewards

  • Competitive wages, and opportunities for advancement.
  • Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
  • Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
  • Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
  • Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing.
Posted 2025-11-05

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