Customer Success Specialist
Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit
The Customer Success Specialist will mentor and coach team members for success with meeting stated business and individual key performance indicators. Will work closely with Customer Service Leadership and support teams such as Development and Learning and Customer Experience to assist the supervisor in leading the team to deliver outstanding customer service for the entire customer base. Handles all customer requests for assistance via telephone, email, web, chat, or face to face interactions. Resolve customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department. You Worked Hard For- High school diploma or equivalent
- 2 years of customer service experience – required
- 2 years in telecommunications – preferred
- 2 years of leadership experience - preferred
We Offer a Competitive Compensation Package that Includes
- Base hourly pay rate + uncapped commission
- World class 401(k) – up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO and up to 9 paid holidays
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly. For technical issues with the website, please contact [email protected]. EEO is the Law and Pay TransparencyRecommended Jobs
Design Intern
We’re looking for hardworking students or recent grads with a passion for design to join our creative team. We’re seeking candidates who are studying graphic or web design (or similar design disciplin…
Dental Assistant
Dental Assistant Lancaster, PA Join one of Lancaster's top oral surgery practices—where you'll work with an experienced team, move fast, learn fast, and grow into a surgical assistant role. …
Retail Store Manager
WHO WE ARE: Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovat…
Software Support Analyst
Innovative Systems, Inc, one of the world’s most trusted providers of best-of-breed data quality and compliance solutions is looking for a talented Software Support Analyst to be part of our Technic…
Sap cloud architect advisor
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and w…
Pre-K Assistant Teacher
JCC Greater Boston, a nonprofit organization dedicated to creating a vibrant and inclusive community, seeks an enthusiastic and passionate Pre-K Assistant Teacher to join our team. As a Pre-K Assista…
Certified Veterinary Technician (CVT)
Job description This is an exciting time at Holiday Park Veterinary Hospital, and we’re expanding our team of veterinary technicians! We’re proud of our inclusive, supportive, and collaborative cu…
Bartender
Landmark Hospitality is seeking Bartenders to join our team at The Landing for the season! We are a leading name in the hospitality industry, managing iconic venues like Liberty House, Hudson House…
Associate Manager - Parking and Front End-Services - Camelback Mountain Resort
Associate Manager - Parking and Front End-Services - Camelback Mountain Resort at Towne Park summary: The Associate Manager oversees parking and front-end guest services at a Towne Park location, …