Application Manager
The Application Manager will lead and develop a team of business analysts, application specialists, project managers and support staff in fostering a culture of collaboration, accountability, and continuous improvement.
Duties and Responsibilities:
Strategic Leadership & Planning
- Contribute to the definition of the applications roadmap ensuring alignment with the company’s strategy and business goals.
- Identify opportunities for innovation and continuous improvement through technology.
- Partner with senior leadership to ensure application strategies support evolving business needs.
- Maintain a forward-thinking approach to emerging technologies and trends ensuring the company remains competitive, future-proof and aligned to best practise.
- Identify cost-effective solutions and manage vendor relationships to maintain budget control.
- Manage the portfolio of business applications to ensure they are integrated, secure, and optimized for the company’s needs.
- Contribute to the evaluation, selection, and implementation of new business applications as required, coordinating with relevant stakeholders to ensure project success.
- Oversee the lifecycle management of business systems, including continuous improvement, end-of-life considerations, decommissioning, and transition planning.
- Manage upgrades, patching, and system configurations to maximize application capabilities and align with industry best practices.
- Maintain a single source of truth for all application-related enhancements, ensure the backlog is well-organised, prioritised, and reflects both business and technical needs.
- Drive cross-functional projects to implement, upgrade, and optimise applications and other business systems, ensuring alignment with business requirements, timelines and budget.
- Develop project plans, manage resources, monitor progress, and report on project status to senior management.
- Ensure a smooth transition to new systems, including training and documentation for end-users and the ongoing upkeep of relevant information.
- Collaborate to define and deliver integration strategies to ensure seamless data flow and process coordination across ERP systems and other business platforms.
- Identify opportunities for automation to improve efficiency, reduce manual workload, enhance system capabilities and data accuracy.
- Ensure that all business systems comply with relevant regulatory and industry standards.
- Establish and maintain best practices for system security, data integrity, and access control to protect sensitive business information, as per engagement with Cyber Security Team.
- Implement disaster recovery and business continuity plans for critical business applications.
- Manage relationships with software vendors, implementation partners, and managed service providers ensuring high performance and delivery against KPI’s and performance metrics .
- Constantly seek to improve the mix of insource vs outsourced capability to ensure that we are meeting customer expectations and providing cost effective and efficient solutions to the business.
- Minimum of 5-10 years of experience in business systems management, including at least 3 years in a leadership role.
- Demonstrated expertise in ERP management (e.g., JD Edwards, SAP, Oracle, Microsoft Dynamics) and experience with other enterprise applications.
- Knowledge of system integration, middleware, APIs, and data flow across applications.
- Ability to leverage Technology to enable business process and efficiency.
- Knowledge of business processes, retail, manufacturing, finance, inventory, distribution and sales.
- Excellent communicator with the ability to engage stakeholders at all levels with the ability to translate complex technical concepts into business terms.
- Familiarity with modern application development, integration platforms, and data analytics tools.
- Solid understanding of system security, data governance, and compliance requirements.
- Experience managing geographically dispersed teams with the ability to collaborate effectively across departments.
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
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