ServiceNow Financial AI Analyst

Job Details:

ServiceNow Financial AI Analyst

Schedule: Hybrid – 3 days onsite

Our client is seeking a ServiceNow Financial AI Analyst to support the continued development, optimization, and business use of the ServiceNow platform. This hands-on functional role will focus on ServiceNow testing, Performance Analytics, financial reporting and processes, and AI capabilities.

Responsibilities

• Own ServiceNow testing, including test cases, UAT, regression testing, defect management, and Automated Test Framework (ATF).
• Build and maintain ServiceNow Performance Analytics, dashboards, KPIs, scorecards, and operational reporting.
• Partner with Finance and business teams to improve workflows, reporting, processes, and ServiceNow solutions.
• Support and enable ServiceNow AI, including Now Assist, AI Agents, AI Search, Virtual Agent, and Predictive Intelligence.
• Configure, test, and measure AI-driven capabilities and identify opportunities for automation and self-service.
• Support ITSM processes, CMDB/ITAM, HRSD, integrations, upgrades, and release cycles.
• Gather requirements and translate business needs into functional ServiceNow solutions.
• Provide reporting, training, documentation, and ongoing platform support.

Qualifications

• Hands-on ServiceNow experience in an analyst, testing, reporting, or related role.
• Experience with ServiceNow Performance Analytics and reporting.
• Experience supporting Finance-related processes, reporting, or workflows.
• Hands-on experience with ServiceNow AI or AI-driven automation.
• Experience with ATF, UAT, regression testing, and defect management.
• Knowledge of core ITSM processes including Incident, Request, Problem, Change, and Knowledge.
• Experience with CMDB/ITAM and/or HRSD is a plus.
• Strong analytical, communication, organizational, and problem-solving skills.
• ServiceNow certifications are preferred.

This is an excellent opportunity for a ServiceNow professional who enjoys working at the intersection of ServiceNow, Finance, analytics, automation, and AI.

To Apply: Please submit your resume to [email protected]

Please add me on LinkedIn!
I look forward to connecting with you!

Boyd Kelly

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