Instructional Designer

Job Description

Job Description:

Insight Global is seeking an Instructional Designer for a large healthcare client undergoing significant Epic growth and consolidation initiatives. This individual will be responsible for designing and developing high-quality, self-paced Epic training content that supports access-related workflows across the organization. Sitting closely with Epic application teams, this role focuses on translating new builds, updates, and workflow changes into clear, effective learning materials rather than delivering classroom instruction. The ideal candidate is Epic-certified in Cadence, Prelude, and Grand Central, thrives in highly collaborative environments, and is passionate about using education to drive measurable improvements in patient access, operational efficiency, and safety.

Day-to-Day:

• Design and develop self-paced curriculum in uPerform for Epic Access applications

• Create "What do you do now?" training focused on workqueues, edits, and new-user workflows

• Support users transitioning from Cerner to Epic

• Develop and maintain tipsheets using NOVA notes

• Migrate training content into integrated uPerform repository

• Partner closely with application teams to understand new builds and updates

• Cover projects related to authorizations and appointments

• Pass completed curriculum to classroom trainers (this role does not deliver classroom training)

• Participate in ACE environments to practice and validate workflows

• Troubleshoot issues for new Epic users during go-lives

• Develop curriculum for hospitals moving to a single Epic instance

• Attend all team and project meetings

• Partner with training team on strategy and alignment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Must-Haves:

• Epic Certifications: Cadence, Prelude, Grand Central

• Experience with EPIC Real-Time Eligibility (RTE)

• Experience with creating curriculum and written training materials (tipsheets, guides)

• Strong communication skills to partner across application, training teams, and organization end users Plusses:

• uPerform experience (training provided and licensure provided first 90 days)

• Experience supporting Epic conversions or rollouts

• Experience working closely with Epic application analysts

• Prior work with access, cadence, grand central, and eligibility teams simultaneously