Administrative Associate Clerk

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Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2025 Awards:

· National Customer Service Association All - Stars Award: Service Organization of the Year.

· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Summary of Role

Responsible for performing a variety of clerical support functions for assigned department while adhering to department policies and procedures; provide clerical support to department which may include data entry, faxing, copying, distributing, and filing material; conduct inventory and maintain office supplies, as necessary; generate reports as requested.

Your Success

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role.

Invested in you

At Health Advocate, you'll have the ability to pursue your ambitions and grow your career. We've got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Pay Rate

Hourly pay rate $15.00.

Hours/Shift

This position is part-time (20 hours/week) Monday - Friday.

Job Summary

Clerical Support Functions -Perform a variety of clerical support functions for assigned department while adhering to department policies and procedures

• Provide clerical support to department including data entry, faxing, copying, distributing, and filing material
• Prepare routine correspondence, memorandums, envelopes, labels, etc.
• Receive, sort and deliver telephone messages, mail, and reports to appropriate departmental staff
• Prepare and track incoming and outgoing courier packages
• Greet visitors to the department and provide additional information to general inquiries
• Run errands and respond to requests from departmental staff
• Respond to e-mail communication in a timely manner
• Assist in scheduling meeting for departmental staff

Inventory and Maintenance Functions- Conduct inventory and maintain office supplies, as necessary

• Maintain all copy related supplies (e.g., copy paper, toner, etc.)
• Ensure all departmental copy and fax machines are filled with paper, reloading as necessary
• Report equipment issues or repair requests, ensuring a service call is placed to appropriate individual
• Ensure resolution of all copy related repairs and follow-up as required Report Preparation - Generate reports as requested
• Conduct research and compile data for report preparation
• Prepare reports, identify and resolve discrepancies
• Distribute reports as requested by supervisor

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Related Duties as Assigned

• The documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

Minimum Requirements

• High school diploma or GED required. Experience
• Minimum one year general clerical or customer service experience required. Other
• Basic knowledge of MS Office including Word, Excel, and Outlook required

Company Overview

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

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Awards:

2025:

• National Customer Service Association All - Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:

• National Customer Service Association All - Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards : Gold, COVID Staycation Ideas brochure
• MarCom Awards : Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person