Junior it administrator

THE COMPANY

Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.

THE POSITION

We are seeking an entry-level Junior IT Administrator who will provide day to day technical support to our employees both virtually and onsite, as well as assist in general IT responsibilities. This role is ideal for someone looking to kick-start their career in IT within a professional legal environment.

RESPONSIBILITIES

• Assist with technology related employee onboarding and offboarding tasks including installing software, configuring laptops, creating accounts, setting up workstations.
• Maintain and support printers, copiers and other onsite equipment.
• Provide orientation and guidance to new employees on operating computer equipment
• Manage ticketing system (JIRA) responding to and resolving Tier 1, 2 tickets
• Troubleshoot and investigate basic hardware and software issues
• Engage in employee outreach to gain feedback on employee technology experience
• Documentation Management (Confluence) - KB Article build out
• Equipment Asset Management (laptops, monitors, peripherals)
• E-cycle and Equipment Life Cycle Management

EXPECTATIONS

• Strong communication and interpersonal abilities to interact with staff at all levels
• Ability to work independently and in a team-oriented, collaborative environment
• Excellent problem solving and analytical skills
• Hard worker with a can-do attitude and willingness to help other employees

REQUIREMENTS

• A degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
• Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business)
• Familiar with basic computer hardware, printers, applications
• Some Helpdesk experience (6 - 12 months preferred)

PREFERRED

• Power Bi
• Task Automation
• Azure (Azure Connect, Azure Cloud, Azure ADD)
• VDI & Virtual System Management

COMPENSATION/BENEFITS

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA COMPLIANCE

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at [email protected] to request an accommodations.

LOCATION

This position is located in our Philadelphia, PA office.