Collections and Customer Care Specialist

Job Description

Job Description

Hibu is looking for some who will be responsible for direct telephone contact and follow-up collection efforts on delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.

The regular work shift is 10-6:30 ET. Looking for customer service and dialer experience.

Primary Responsibilities:

• Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
• Responsible for a collection assignment consisting of customers with a past due balance.
• Responsible for inputting professional comments in company database
• Responsible for speaking with customers, via a dialer, in both incoming and outgoing situations
• Establish mutually acceptable plan for payments to be made within a specific time frame, when necessary.
• Develop and maintains a working relationship with the Sales Organization as well as other internal departments.
• Provides monthly comments to management.
• Responsible for making collection calls, sending collection emails, contacting Sales, and updating daily assignment spreadsheet in Excel
• Handles billing questions including but not limited to; processing credit card payments, analyze account payment history, and account maintenance/cleanups.
• Responsible for assisting Customer Service with the negotiation of claim situations that involve collection activity.
• Effectively communicates with management team to resolve customer concerns quickly
• Responsible for reviewing and replying to incoming department emails in a professional manner using proper grammar

Secondary Responsibilities:

• Communication with internal departments, such as Billing, Customer Service, Product Support, Retention, Sales.
• Miscellaneous duties as requested.

Education and Experience

Preferred:

• Four Year College Degree in Related Field

Education and Experience

Required:

• High School Degree or Equivalent
• 1-2 Years of Job Related Experience
• MS Word, Excel, Outlook
• Prior Customer Service (Phone) and Call Center Experience
• Math Skills
• Keen Attention to Detail
• Professional Written and Verbal Communication

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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address [email protected] : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability