Customer Service Rep. (3-month Temp Help)

Job Description

Job Description

Customer Service Representative (3-month temp ONLY)

• Location: Malvern, PA - 100% on-site
• Work Schedule: Mon to Fri / 8 am to 5 pm
• Pay rate: $24-$26 (according to experience)
• Contract: W2 under staffing supplier; with a 3-month duration (temporary help ONLY).
• Reporting To: Service Center Supervisor / Manager

Main Objective: Support customer account specialists and customers through order management, supply chain coordination, and conflict resolution.

Key Responsibilities

• Order Management & Supply Chain (60%): Run daily reports (backorders, delays, lead times), update systems ( SAP , Salesforce ), notify customers of delays, and process RMAs.

• Order Processing & Logistics (30%): Enter/maintain orders in SAP/Salesforce, process EDI orders, manage document systems (OEDM), and coordinate truckload scheduling with traffic.

• Account Maintenance (10%): Keep customer database records updated and handle conflict resolution/returns within policy.

Core Qualifications

• Experience/Education: HS diploma/GED or higher AND 2+ years of customer service experience. (Building products/retail exposure preferred).

• Technical: Microsoft Office (at least intermediate Excel required), with SAP and Salesforce experience strongly preferred.

• Key Skills: Communication, multitasking, conflict resolution, relationship management, and strong organizational skills.

• Availability: 8:00 AM – 5:00 PM (Requires home internet/phone setup for remote work during emergencies/inclement weather).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what’s next with Kelly®.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.