At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
**Job Function:**
Customer Management
**Job Sub** **Function:**
Customer Service Operations
**Job Category:**
People Leader
**All Job Posting Locations:**
Pittsburgh, Pennsylvania, United States of America
**Job Description:**
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at
We are searching for the best talent for a Pharmacy Technician Operations Supervisor located in Pittsburgh, PA.
Purpose:
The Operations Supervisor will oversee daily pharmacy operations, ensure superior service delivery, and support a team of direct reports. You will play a critical role in enhancing the efficiency and effectiveness of our pharmacy operations, ensuring we meet the needs of our patients while maintaining the highest standards of quality and compliance.
Responsibilities:
+ Supervise, coach, and mentor a team of direct reports, ensuring excellent pharmacy service.
+ Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. Collaborate with training team for upskilling.
+ Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA)
+ Work closely with key business partners to achieve program goals, develop SOPs and ensure compliance.
+ Manage staff scheduling and maintain data quality standards based on program metrics. Implement and enhance operational processes for accuracy and efficiency.
+ Collaborate with leadership to create program SOP's, WI's and job aids and ensure implementation as required.
+ Partner with leadership to create and implement quality assurance measures ensuring adherence to processes, procedures, and patient confidentiality.
+ Track operational metrics, prepare regular reports for management, and provide recommendations for workflow improvements and process enhancements.
+ Review and provide periodic updates and process improvement recommendations to internal stakeholders regarding operations, trends, and overall status of program.
+ Identify inefficiencies and recommend improvements in workflows, systems, and procedures to increase productivity and improve the patient experience. Work with cross-functional teams to implement new strategies and best practices.
+ Up to 10% travel may be required.
+ Ability to work a full time assigned shift between program operating hours of 8am-8pm EST
+ Other duties as assigned.
Required Qualifications:
+ High school diploma or equivalent
+ Minimum 4 years of experience in healthcare or pharmacy, including at least 3 years in a leadership role.
+ Strong understanding of pharmacy operations and healthcare regulations.
+ Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.
+ Proficient with using Microsoft Office Suite.
Preferred Qualifications:
+ CPhT
+ Bachelor's degree in Healthcare Administration, Business Management or related field.
+ Ability to exercise independent judgment.
+ Ability to manage deliverables in a fast-paced environment.
+ Exceptional customer focus, collaboration, initiative, results-oriented, business solution-oriented capabilities
\#Li-Hybrid
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.
**Required Skills:**
**Preferred Skills:**
Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)