Easton YMCA Welcome Desk Coordinator

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Create Your Y Story

At the Y, you can feel more connected to your community, meet new people, expand your knowledge base, and experience one of the most rewarding jobs by helping support our mission of developing individuals, families, and communities, while having fun in a challenging and dynamic atmosphere.

Who We Are

The Greater Valley YMCA (GVYMCA or GVY) is a volunteer-led, nonprofit, community organization. The Y is committed to strengthening community by positively changing lives every day. At each of our branches, we concentrate our efforts in three areas: Healthy Living, Youth Development, and Social Responsibility. And we do so in a way that upholds the Y's traditional family values of Respect, Responsibility, Caring, and Honesty.

For over 100 years, the Y has made tangible differences in the communities of Allentown, Bethlehem, Catasauqua, Easton, Forks, Nazareth, those comprising the Slate Belt region and the Lehigh Valley as a whole. Founded as individual YMCAs as early as 1897, the following branches of the Greater Valley Y merged together between 2010 and 2015: the Nazareth YMCA, the Suburban North Family YMCA, the Family YMCA of Easton, Phillipsburg & Vicinity and the Bethlehem YMCA. In 2014, the Forks YMCA Education Center was established. The Slate Belt branch was opened in 2015. In January 2017, the Allentown YMCA joined the Greater Valley YMCA.

What it's Like to Work Here

Ask our employees and the one word they'd use to describe working at GVY is “Fulfilling.” Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus continuous opportunities for growth, have resulted in positive impacts for our communities. Don't miss out on this rare opening with us!

The GVYMCA Is For Everyone

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all GVY'ers that drive our success, and we're committed to building a culture where everyone has the opportunity to do meaningful work and be recognized for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone. You can read more about our commitment to diversity and mission here

What We Are Looking For

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants. The person in this role will responds to member and guest needs, promotes memberships, and programs, and maintains cleanliness and organization of the lobby area.

A Day in the Life as a Welcome Desk Coordinator

As a Welcome Desk Coordinator, you will help the GVYMCA by providing excellent customer service. Every day at the Y is different! Generally, Welcome Center Associates are answering member questions, giving tours of our facility, answering phones, taking messages, and servicing our existing membership base, and putting our best foot forward for potential members or members of the community visiting our facility.

Responsibilities As a Welcome Desk Coordinator

• Must perform all duties of the Welcome Desk Associate according to Welcome Desk Associate .
• Work with limited supervision to coordinate duties of the Welcome Desk Associate and Childwatch team under the direction of the Membership Director.
• Assists with training and/or scheduling Welcome Desk Associate staff.
• Assists in delegating/overseeing work from the Membership Director to Welcome Desk Associate staff.
• Assists with ordering/maintaining Welcome Desk supplies.
• Able to perform back office functions such as membership data entry.
• Assists with new member sales strategies, including tracking tours and sending follow up post cards, and member promotions.
• Coordinates monthly membership connection thank you calls to renewing members and query non-renewals.
• Assist in keeping member files up to date.
• Assists with coordinating invoices and annual membership renewals.
• May assist with generating Third Party Billing reports (Silver & Fit, SilverSneakers and Renew Active)
• Assists with collection of outstanding membership balances.
• Assists Membership Director in reaching monthly goals for numbers for prospects toured and new members enrolled.
• Assists with updating email address mailing lists.
• May assist with invoicing locker rentals and facility rentals or delegates to appropriate Welcome Desk Associate.
• Maintains professionalism and supports a safe, clean, and organized work environment to ensure positive image of YMCA.
• Assists with providing up to date information on bulletin boards and magazine rack.
• Provide leadership for an effective tour and enrollment procedure via desk staff.
• Help with other tasks as assigned including bulk mailings, membership campaigns, Quality 1st Program, membership promotions, open houses, and other assignments for the good of the YMCA.
• Work with wellness staff, Childwatch and Youth/Family staff to ensure the programs and services are providing a quality membership experience.
• Work with wellness staff to be knowledgeable regarding wellness equipment, classes and personal training to answer potential member and member questions/concerns.
• Responsible for assisting with annual support campaign and articulating to members to increase awareness and participation.
• Act as the membership contact in the absence of the Director.

Who You Would Report to

• Welcome Center Supervisor

Expected Hours Per Week

• Part-time non-exempt
• Hours vary based on shift

Pay Range

• $15.00 - $16.00 / hour

Where You Would Be Working

• GVYMCA Easton Branch: 1225 W Lafayette St., Easton, PA 18042

Requirements

• Must have 1 year as a Welcome Desk Associate OR 3 years of customer service experience
• High school diploma or GED certification
• Proficient computer skills
• Bi-lingual English/Spanish ability is a plus
• Previous experience in service-oriented or sales environment required
• Skills in problem solving, relationship building and communications
• Ability to work calmly under all conditions
• Use independent initiative and thinking
• Work well in a team setting
• Ability to multi-task
• Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance
• Adult and Pediatric CPR, first aid and AED
• Complete Listen First training within one year of employment

Work Environment and Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device
• The employee frequently is required to sit and reach and must be able to move around the work environment
• The employee must occasionally lift and/or move up to ten pounds
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
• The noise level in the work environment is usually moderate.

Benefits

• Free Membership to the Y
• Training & Development
• Wellness Resources
• Retirement Plan (403b)

Start Your Y Journey Today!