Community Center Associate

Job Description

Job Description

POSITION SUMMARY

The Community Center Associate supports the daily operations of the Community Center by providing exceptional customer service, assisting with facility usage logistics, maintaining a clean and welcoming environment, and supporting programs, events, and general administrative needs. This role serves as a frontline representative of the Community Center and ensures positive experiences for all members, visitors, and program participants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a welcoming point of contact for members, guests, and visitors, providing courteous and efficient customer service.
• Register, member, guests, and program participants in accordance with established policies.
• Process payments, memberships, waivers, permits, and reservations accurately using the recreation software system.
• Educate users on Community Center rules and policies and help ensure they are followed in a professional manner.
• Assist with opening and/or closing procedures as assigned.
• Conduct routine facility walkthroughs to maintain cleanliness, safety, and readiness.
• Open and/or close the facility following established protocols.
• Provide front desk coverage, including participant check-in, membership assistance, phone inquiries, and general customer support.
• Assist in fostering a friendly, inclusive, responsive environment for all guests.
• Assist with room setups/breakdowns, basic A/V Support, and coordination for facility rentals.
• Support community events, youth programs, senior activities, and special programming as needed.
• Communicate issues, incidents, and operational updates to supervisory staff promptly.
• Other duties are assigned.

JOB SPECIFICATIONS/COMPETENCIES

Education:

• High school diploma or GED

Experience:

• 1-3 years in general customer service, or community center operations.

Certifications, Licenses & Registrations:

• FBI Criminal History Clerance
• PA Child Abuse History Clearance
• PA State Police Criminal History Clearance
• First Aid, CPR and AED Certification – within 6 months of hire.

JOB SCHEDULE

The Community Center is open Monday through Friday from 8:00 a.m. to 8:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m. During the summer, the Center will close at 4:00 p.m. on Fridays.

Shifts are scheduled in 3–4‑hour blocks. For example, a typical weekday evening shift runs from 4:45 p.m. to 8:00 p.m. Candidates must be available to work a minimum of 3 shifts per week , with the option to work up to 6 shifts per week .

After your application is received, you will receive an email with an availability survey. Completion of this survey is required in order to be considered for the position.