Fan Service Coordinator

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Fan Service Coordinator

Athletics Administration - Pennsylvania-Pittsburgh - (24000846)

The Fan Service Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events. The Fan Service Coordinator will report directly to the Director of Service.

Job Summary

Fulfills ticket orders and answers customer inquiries. Tracks sales, generates reports, and maintains records. Assigns tasks and provides guidance. Aids in crafting effective ticketing sales strategies.

Essential Functions

The Fan Service Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events. The Fan Service Coordinator will report directly to the Director of Service.

Physical Effort

Computer work, ability to travel, and attend meetings on and off campus. Required to be mobile for long periods of time, especially on gamedays.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category Full-time regular Job Classification Staff.Ticket Operations Representative Job Family Sales & Retail Job Sub-Family Ticket Sales & Operations Campus Pittsburgh Minimum Education Level Required High School Diploma/GED Minimum Years of Experience Required 1 Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Additional details about Required Licensure/Certification An equivalent combination of work experience and high level playing experience may be substituted at the discretion of the University. Work Schedule Monday - Friday, 8:30 a.m. - 5:00 p.m. Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab. Hiring Range TBD Based Upon Qualifications Relocation Offered Yes Visa Sponsorship Provided No Background Check For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance. Required Documents Resume, Cover Letter Optional Documents Not Applicable