Service Manager

Sampan is a contemporary Asian restaurant in Midtown Village, Philadelphia, known for its bold flavors, innovative small plates, and vibrant energy. With an open kitchen, curated cocktails, and a dramatic backlit mural, Sampan is as much a visual experience as it is a culinary one. Tucked behind the restaurant, Graffiti Bar is one of Philadelphia’s most sought-after hidden gems, offering an eclectic outdoor escape with signature cocktails and late-night energy. Sampan and Graffiti Bar offer opportunities for talent who thrive in fast-paced, high energy environments, bringing creativity and consistency to the forefront of Philadelphia’s Asian-fusion dining scene.

Do you thrive in a fast-paced, guest-focused environment? At Schulson Collective, we’re looking for experienced, adaptable, and driven restaurant managers who bring energy, leadership, and a commitment to excellence. If you have a proven track record in restaurant operations, a passion for hospitality, and the ability to inspire teams, we’d love to connect!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Under the Direction of the General Manager, manages hourly restaurant team including scheduling, cuts, service, counseling and training of staff.
• Touches all tables and guests to ensure 100% guest satisfaction and rectifies any negative impressions.
• Ensures standards for product quality and service are maintained at all times.
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.
• Builds and maintains relationships with vendors.
• Monitors liquor costs and labor costs.
• Submits nightly reports on service, sales, labor & liquor costs, negative impressions, etc.
• Ensures restaurant is at or above Schulson Collective standards in terms of cleanliness; reports any Facilities repairs as needed.
• Maintains organized employee files to ensure compliance.

Supervisory Responsibility

This position is directly responsible for leading hourly staff within assigned restaurant.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.

Required Education and Experience

• Bachelor’s degree (BS/BA) Restaurant Management, Hospitality Management or related field preferred.
• 2 or more years of experience in Restaurant Management
• Knowledge of industry trends, menu creation, coaching/training and building Restaurant Management teams.
• Knowledgeable of Microsoft Office products, DolceClock, Toast, and Resy
• Excellent written and verbal communication and problem-solving skills
• Must be able to work flexible hours and days. Must exhibit top-notch teamwork.