Assistant Manager of Member Engagement
- Support all aspects of programming and engagement for membership, including, but not limited to:
- New Member events
- Members-only programs, tours, talks, and previews
- Special programs such as exhibition previews
- Support the logistics and programming for the Member's Lounge.
- In partnership with the Manager of Member Experience, assist in executing a comprehensive member engagement program, including:
- Exclusive membership programming and perks
- Member programs that focus on acquisition, upgrade, and retention
- Other programs as determined by the Advancement team
- In partnership with the Leadership Annual Giving teams, assist in supporting a comprehensive upgrade strategy and member stewardship program, including:
- Reviewing and identifying appropriate opportunities for upgrades
- Creating collateral
- Supporting clear and efficient processes for project management and reporting
- Ensuring that all content is in line with priority messaging in Advancement
- Maintain a comprehensive calendar reflecting all programming and activities across member constituencies within the Advancement division
- Support the management of the database and assist in developing processes for reporting
- Progressive experience in engagement events and programs, preferably in an arts, cultural, or educational setting
- Member engagement experience strongly preferred
- Previous experience managing a robust, year-round schedule of events and programs preferred
- Exceptional communication skills with proven track record as necessary for the range of events with which this position works
- Confidence and experience in direct communication with donors/constituents
- A driven, results-oriented approach to ensure that events align with the overall institutional goals
- Strong organizational, interpersonal, writing, and time management skills; attention to detail; and the ability to respect and maintain confidentiality
- Knowledge of the arts and culture philanthropy landscape is a plus
- Proficiency in Microsoft Office programs required.
- Familiarity with CRM, Email Management, and Event Managements Systems (such as Raiser’s Edge, Campaign Monitor, and Zkipster)
- Bachelor's degree or equivalent relevant experience
- The salary for this position is $45,500.
- This position is Full-Time, Exempt, and 35 hours per week.
- This position reports to Manager of Member Experience
- This position supervises the Member Engagement Assistant
- This position will require evenings, weekends, and occasional holidays
- Physical requirements:
- Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
- Job-specific physical requirements
- Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
- Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
- Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
- Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
- Maintains confidentiality.
- Adheres to all museum protocols, procedures, rules, and policies.
- Discounted guest tickets for admission
- Discounts on gift memberships
- Special staff tours and presentations from our curatorial and conservation teams
- Discounts at the museum restaurant, museum cafés, and museum retail and online stores
- Medical, dental, and vision benefits
- Fully paid short-term disability insurance, long-term disability insurance, and life insurance
- Health savings or flexible spending account program
- Retirement savings program with museum match
- Paid vacation, personal days, sick days, and holidays
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