Microsoft CE CRM Developer

Job Description

Inspiration Global is seeking a Microsoft CE CRM Developer to join our innovative technology team. The ideal candidate will have hands-on experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.

Minimum Experience:

• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.

• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.

• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.

• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.

• Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.

• Familiarity with Agile development methodologies.

• Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.

• Bachelor’s degree in business management or information systems.

Required Certifications:

• Dynamics 365 Fundamentals (MB-910).

• Microsoft Power Platform + Dynamics 365 Core (MB-200).

• Power Platform App Maker Associate (PL-100).

• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).

• Power Platform Developer Associate (PL-400).

This role should be working towards the following certifications:

• Power Platform Functional Consultant Associate (PL-200).

• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).

• MS Dynamics Fast Track recognized architect.

• Microsoft Most Valuable Professional (MVP) recognized.

Soft Skills:

• Excellent analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• Ability to lead and collaborate with cross-functional teams.

• Detail-oriented with strong organizational and project management skills.

• Additional beneficial skills include:

• Enterprise Business Solutions, specifically SAP projects.

• ITIL / ITSM practices and methodologies.

• Equivalent combination of education and/or experience may be accepted.

Why Join Us?

At Inspiration Global, we are passionate about driving innovation and delivering cutting-edge digital solutions across industries. You’ll be part of a collaborative, growth-oriented environment that encourages experimentation and continuous learning.