Quality Manager, Chiller NA, New Product Introduction

Build your best future with the Johnson Controls team

Join a culture that prioritizes your physical, financial, and emotional wellbeing. At Johnson Controls, your voice and ideas are valued, and your next great opportunity awaits! The North American Chiller organization is a growth engine for Johnson Controls seeing robus growth year over year.

What we offer:

• Competitive salary and bonus

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On-the-job/cross training opportunities

• Encouraging and collaborative team environment

• Commitment to safety through our Zero Harm policy

• This role is eligible for relocation to our New Freedom, PA facility

What you will do

You will play a pivotal role responsible for leading the successful launch of innovative chiller products throughout North America. This position demands a strategic leader who will coordinate a geographically diverse team of NPI Engineers in Mexico and the USA. As the central point of contact for vital cross-functional collaboration, the NPI Manager will work closely with Engineering, Manufacturing, Supply Chain, Quality Assurance, and Product Management teams to ensure that all new products fulfill performance, cost, and quality metrics while adhering to strict project timelines and compliance requirements.

How you will do it

• Direct and oversee the complete lifecycle of NPI programs from initial concept development to production ramp-up, ensuring alignment with business objectives and customer expectations.

• Manage and mentor a team of three NPI Engineers, providing technical guidance, support on project milestones, and professional development to enhance team capabilities.

• Utilize Advanced Product Quality Planning (APQP) methodologies, including Failure Mode and Effects Analysis (FMEA), Control Plans, Production Part Approval Process (PPAP), and Process Capability Studies to ensure robust product and process design.

• Lead the creation and validation of labor routings, material summaries, and tooling requirements necessary for pilot and production builds, ensuring operational efficiency.

• Collaborate with the Program Management Team, Product Line Managers, Engineering, Operations, Supplier Management, and other stakeholders to ensure product launch success and compliance with ISO 9001, IATF 16949, and internal quality standards.

• Monitor and analyze Key Performance Indicators (KPIs), manage potential risks, and drive resolutions to maintain project progress and meet launch deadlines.

• Integrate Voice of the Customer (VOC) feedback into product validation processes to ensure alignment with market and customer needs, enhancing overall product acceptance.

What we look for

• Strategic Thinking: Proactively identifies challenges and develops solutions aligned with long-term business objectives.

• Influence and Collaboration: Cultivates relationships across various functions and regions, fostering consensus within a matrixed environment.

• Accountability: Takes ownership of project outcomes and promotes a culture of responsibility and continuous improvement.

• Communication: Delivers clear and effective communication to diverse stakeholders, bridging technical and non-technical aspects at all organizational levels.

• Adaptability: Excels in dynamic environments, adjusting strategies to meet shifting business needs and priorities.

• Cultural Awareness: Exhibits sensitivity and effectiveness in leading a multicultural team across North America.

• University degree or equivalent combination of education and experience. 8 Years suggested minimum experience.

Performance Metrics:

• Field Quality Performance of new products, particularly during installation and initial deployment phases.

• Manufacturing First Pass Yield, reflecting the quality performance during initial production runs.

• Average Issue Resolution Time, ensuring timely management of critical issues during development and launch phases.

Preferred:

• Quality Management Systems Auditor certification (ISO 9001 or IATF 16949 preferred)

• Bilingual in English and Spanish is a strong plus

• Lean Six Sigma Certification (Green Belt or higher)

• Project Management Professional (PMP) Certification or equivalent

• APQP/PPAP Training Certification

• FMEA and Risk Management Certification

• Proficiency in Quality Software Tools (e.g., Minitab, Q-DAS, Windchill)

HIRING SALARY RANGE: $97,000-130,000+ (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a
competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

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