Community Outreach Liaison

Community Outreach Liaison – ABA Centers of America

Lancaster, PA

Growth Opportunity

Are you a high-performance business-development professional with proven healthcare experience who knows how to get past gatekeepers and win over docs and healthcare decision-makers? Tired of the same old corporate sales routine? We've got a great opportunity for you with a growing company that makes a real difference in the lives of kids with autism and their families.

Join our mission to reduce long waiting times for autism diagnosis and ABA therapy. We are building something special. As a Community Outreach Liaison, you will generate leads, and build strong relationships with families and local organizations.

What You'll Do

Community Engagement and Education

• Develop and implement targeted education and awareness campaigns about ABA services.
• Organize and participate in quality-focused community events such as educational workshops, healthcare expos, and support groups.
• Serve as an educational resource for community stakeholders, including healthcare providers, schools, and families.
• Partner with community organizations to distribute educational materials and increase program visibility.
• Conduct scheduled visits to referral sources, including:

1. Pediatricians’ offices
2. Neurologists’ offices
3. Speech therapy centers
4. Occupational therapy clinics
5. Play centers
6. Schools and educational institutions
7. Family medicine practices
8. Children’s hospitals and healthcare systems

Referral Management and Stakeholder Networking

• Conduct 8-10 scheduled site visits per day to referral sources such as healthcare providers, schools, and community organizations.
• Log all visits with comprehensive notes in Salesforce, detailing key points of discussion, follow-ups, and next steps.
• Foster strong, ongoing relationships through regular communication, ensuring the development of trust and service transparency.
• Engage in meaningful relationship-building conversations during visits to understand referral needs and service improvements.

Event Planning and Execution

• Plan and execute educational events, focusing on outreach quality rather than quantity.
• Coordinate with community partners to create impactful, information-driven events.
• Track event performance and identify key takeaways to adjust future event planning strategies.

Reporting, Follow-Up, and Post-Communication

• Maintain a daily schedule that includes logging referrals, tracking outreach progress, and preparing follow-up communications.
• Submit detailed weekly reports summarizing visits, event outcomes, and referral generation results.
• Ensure that all inquiries and referral requests are addressed within 24-48 hours.
• Provide consistent updates to the National Director of Client Growth, including successes, challenges, and suggested action steps.

Reporting, Follow-Up, and Post-Communication (5%)

• Maintain a daily schedule that includes logging referrals, tracking outreach progress, and preparing follow-up communications.
• Submit detailed weekly reports summarizing visits, event outcomes, and referral generation results.
• Ensure that all inquiries and referral requests are addressed within 24-48 hours.
• Provide consistent updates to the National Director of Client Growth, including successes, challenges, and suggested action steps.

Requirements

Education/Experience and Other Requirements

• Bachelor’s degree in Communications, Marketing, Business Administration, Social Work, or a related field.
• Minimum of 4+ years of experience in community outreach, healthcare education, or account management.
• Proven track record in organizing successful community events focused on education and outreach.
• Strong interpersonal and communication skills to connect with diverse community stakeholders.
• Ability to manage multiple tasks independently while meeting performance goals.
• Proficiency in CRM tools (e.g., Salesforce) and office productivity software.

Benefits

Benefits

• Three weeks of paid time off in first year (more added with tenure).
• Medical, dental, vision, long-term disability, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Generous 401(k) with employer match up to 6%.

ABA Centers of America Culture

The efforts we undertake are only possible because of the exceptional commitment of our ABA therapy team. We acknowledge this form of healthcare demands a unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our team members with the support and opportunities they need to flourish.

Recruiter ID: #LI-JW1

ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.