Supervisor- Operations

Job Summary

The Supervisor of Operations is responsible for administration of a High-Profile Operational Unit within Customer Service. The Supervisor for this line of business will be responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. This individual will provide leadership, assistance, coaching, and training to those supervised. In addition to assisting in the achievement of departmental goals.

Responsibilities

·Supervises and implements departmental functions, policies and procedures with all internal and external contacts.

·Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary.

·Creates and implements programs to enhance the level of service provided to customers.

·Communicates, implements, and interprets corporate and departmental policies and procedures.

·Maintains department standards to ensure optimal customer support.

·Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.

·Provides technical expertise related to job unit function.

·Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.

·Coordinates departmental functions with all internal and external contacts.

·Compiles and prepares required data for report information pertaining to unit.

·Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner.

·Serves as the next level contact for problems/issues that staff cannot resolve.

·Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.

·Encourages the professional progression of staff through Performance Management, coaching and counseling.

·Establishes appropriate goals and performance standards and makes recommendations for career path of staff.

·Ensures that department systems and supports are operational.

·Performs all other appropriate responsibilities and duties as assigned.

Education

Undergraduate degree is preferred plus a minimum of two (2) years of relevant experience.

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.