Information Technology Generalist Administrator 1

Reference #: 5275849

Salary

$77,379.00 - $117,497.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-45555-01544

Department

Executive Offices

Division

EX OA Entrprs Tchlgy Srvs Off

Opening Date

03/20/2026

Closing Date

4/2/2026 11:59 PM Eastern

Job Code

01544

Position Number

00087005

Union

Non Union

Bargaining Unit

A3

Pay Group

ST09

Bureau / Division Code

00812800

Bureau / Division

Office of Administration/Enterprise Technical Services Office

Worksite Address

2525 North 7th Street

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Matthew Zyroll

Contact Phone

717.836.3503

Contact Email

[email protected]

THE POSITION

Are you a dedicated information technology (IT) professional who thrives in a fast-paced and ever-evolving work environment? The Office of Administration/Enterprise Technical Services Office is seeking a highly motivated IT professional for the position of Information Technology Generalist Administrator 1. In this role, you will have the opportunity to collaborate across agency technical teams, execute day-to-day technical tasks and lead and support special IT projects. If you are looking to further your IT career, we want to hear from you!

DESCRIPTION OF WORK

An IT Generalist Administrator 1 implements and maintains best-practice policies for the Health and Human Services Delivery Center (HHSDC) information and technology systems and services under the guidance of architectural standards. This position uses ITIL-based functionality, focusing on Service Strategy and Service Delivery methodologies to execute day-to-day technical tasks and provide technical guidance to team members. Work includes developing and maintaining technical documentation, standards, processes, and procedures to support the HHSDC service delivery process, ensuring compliance with IT policies, procedures, and security standards. This professional is responsible for leading and supporting special IT projects from initiation through completion. Communication is key as you support the establishment of a unified IT team culture by collaborating with internal departments and external vendors to define project requirements and deliverables. Additional duties:

Provide technical support and troubleshoot for project-related systems and infrastructure Serve as a technical liaison between IT and other departments for special initiatives Independently troubleshoot and resolve technical problems in a timely and cost-effective manner Identify and communicate technical risks associated with technology implementations and operations within the security operations teams

Interested in learning more? Additional details regarding this position can be found in theposition description.

Work Schedule and Additional Information:

Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time. You must come into the office two days a week at minimum. You will be expected to work from home (telework) for the reminder of your work schedule. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements: One year as an Information Technology Generalist2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; or Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.

Legal Requirement:

You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment pr