Housekeeping Supervisor

Position: Housekeeping Supervisor
Department: Housekeeping
Location: Philadelphia, PA

The Study at University City is seeking a highly organized and detail-oriented Housekeeping Supervisor to support and mentor our Housekeeping team. This role oversees the daily operations of guest rooms, public areas, and laundry while ensuring a clean, comfortable, and consistent guest experience aligned with Study Hotels brand standards.

The Housekeeping Supervisor partners closely with the Director of Housekeeping to lead team performance, maintain quality standards, and support efficient daily operations. This position requires strong attention to detail, leadership skills, and the ability to manage multiple priorities in a fast-paced hospitality environment.

Our caring and attentive associates reinforce our belief that guest service is our highest priority. We seek energetic, service-oriented individuals who take pride in delivering exceptional cleanliness and memorable guest experiences.

Housekeeping Operations Snapshot

• 212-room full-service hotel
• Guest rooms, public spaces, and laundry operations
• High-touch service environment with focus on quality and consistency
• Coordination with Front Office, Engineering, and Food & Beverage teams
• Fast-paced operation supporting university, corporate, and group business
• Team-focused culture with emphasis on training, development, and accountability

Responsibilities

• Supervise daily housekeeping operations including room attendants, public areas, and laundry team.
• Inspect guest rooms, public areas, and back-of-house spaces to ensure quality and cleanliness standards are met.
• Assign and manage daily boards and workloads for housekeeping team members.
• Train, mentor, and support team members to ensure accountability and consistent performance.
• Maintain inventory levels for linens, uniforms, and housekeeping supplies.
• Support and implement cleaning and preventative maintenance programs.
• Respond promptly to guest requests and resolve concerns to ensure guest satisfaction.
• Partner with other departments to support hotel operations and guest needs.
• Assist in scheduling and staffing to align with occupancy and business levels.
• Promote a positive, team-oriented work environment focused on service and quality.
• Ensure compliance with safety, sanitation, and operational standards.
• Perform additional duties as assigned to support hotel operations.

Fundamentals

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2 years of housekeeping experience in a full-service hotel; supervisory experience preferred.
• Strong leadership and team development skills.
• Ability to communicate effectively with team members and hotel departments.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Ability to lift or carry items weighing up to 50 pounds.
• Ability to stand, walk, and perform physical tasks for extended periods.
• Ability to perform indoor and outdoor rounds in non-extreme weather conditions.
• Must be at least 18 years of age.

About Us

The Study at University City is a 212-room hotel located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia. Designed as a place of discovery and connection, the hotel blends thoughtful hospitality with contemporary residential-inspired guest rooms and welcoming public spaces.

The property is home to CO-OP Restaurant & Lounge , a lively 120-seat restaurant and lounge known for spirited hospitality and seasonal menus. The hotel also features 7,000 square feet of meeting and event space, hosting university functions, corporate meetings, conferences, and private events supported by the culinary team.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, and paid holidays. Team members may also participate in our 401(k) retirement savings plan and Employee Assistance Program.

Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.

Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

Keywords: Housekeeping Supervisor, Hotel Housekeeping, Rooms Supervisor, Hospitality Housekeeping, Hotel Operations, Housekeeping Manager, Guest Services