Technology support specialist

Job Summary

The Technology Support Specialist provides technical support, maintenance, and management of the district’s technology infrastructure and educational resources. This includes supporting hardware, software, networks, and audio/visual equipment while collaborating closely with staff, students, and the Technology Department team. The ideal candidate is a collaborative problem solver who can work independently, troubleshoot complex issues, complete projects, and provide outstanding customer service in an educational environment.

Key Responsibilities include, but are not limited to:

• Provide technical support to staff and students across district buildings
• Install, configure, and maintain computers, mobile devices, AV equipment, servers, and network systems
• Support district-level systems, including Student Information and Learning Management Systems
• Maintain user accounts, hardware/software inventory, and help desk ticketing system
• Coordinate repairs with vendors and maintain vendor relationships
• Assist with setup of new technology and recommend replacements as needed
• Collaborate with the Technology Department to manage infrastructure, backup solutions, and security systems
• Stay current with emerging technologies to enhance district programs

Qualifications:

• Experience supporting technology in an educational or organizational setting
• Strong troubleshooting, problem-solving, and communication skills
• Knowledge of Apple devices, networks, servers, and instructional technology preferred
• Collaborative, organized, and customer-focused

Minimum Requirements:

• High School Diploma or GED
• Current Act 34, 151 and 114
• Ability to use computer technology efficiently

Application Process:

Interested candidates should submit a letter of interest, Support Staff application which can be found on the ELCO website under the Employment section, resume, and three current letters of recommendation.

Questions may be directed to [email protected]. All required clearances must meet the Pennsylvania Department of Education’s mandated criteria for employment.

Application Deadline: The position will remain open until the appropriate candidate is identified.

Job Type: Full-time

Pay: From $27.70 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person